Customer Service Support Specialist
Resume:
NEIL JASON V. ATIENZA
*** ****** **. ***** ****, Philippines
*************@*****.***
WORK/TRAINING EXPERIENCE
JUNE 19, 2023 - AUG. 7, 2023
RADIUS GLOBAL SULOTION
VOICE- INTERNATIONAL ACCOUNT
.I WORK AS A CUSTOMER CERVICES REPRESENTATIVE. IT'S A FENACIAL ACCOUNT.
JUN 2022 - DEC. 2022
MAKRAN TRADING AND DEVELOPMENTCORP., (Sea champ)
SEAFOOD PRODUCTION WORKER
• Work assignment working as Storageman, Packing, and in General product dept. GPD, We process scallops, octopus, cattle fish, Baby squids, Giant Squids & Some Fish to fillet.
DEC. 2021 - MAR. 2022
CONCENTRIX CVG Advisor 1
• Assist physical store agent to authenticate the eligibility of a customer in the store for eye examination and eye care materials. By checking the history record of patient in the store.
FEB. 2016 – APRIL 2021
CEBU PACIFIC AIR, Airline Ground Handling (TSSI & 1Aviation)
NEW Bacolod-Silay Airport
Baggage/Cargo handler (Ramp BAGGAGE Loader)
• Providing special handling of baggages, cargo, and mails on and off aircraft.
• Loading, and unloading live animals on and off aircraft.
• Placing chocks and cones around the aircraft.
• Providing baggage assisstance in the check-in counter.
• Collecting baggage and put on the right flight baggage cart in the build-up.
• Unloading baggage onto the arrival area conveyor system.
• Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
• Reporting all Nets and Poles malfunctions inside the holds to the appropriate supervisor/manager.
• Complying with all airport authority and carrier security requirements, follow safety Standard and Operating Procedures.
Aircraft Marshaller
• Guiding aircraft to and from gates and backing them up to take-off.
.• Parking arriving aircraft and departing aircraft.
• Report direct to the pilot in case of emergency occure by hand signals.
• Providing proper hand signals.
SEPT. 2013 – JAN. 2014
CM AERO SERVICES PASSENGER CARGO/CHARTER, Avionics Trainee
Milgom Hangar, Domestic Airport Pasay City, Metro Manila
Perform basic checkup of aircraft which includes checking tires, brakes function, replacing spark plugs & engine oils as well as cleaning the engine and engines compartment during aircraft on ground
also doing 360 turn around check if there have a damage of FOD and Spray painting of crankcase and aircraft frame. I also do aircraft Marshalling.
Aircraft Handled: Cessna 207- RPC 8444, RPC-8555.
FEBUARY 2013 – JUNE 2013
PLDT AVIATION/ PACIFIC GLOBAL ONE, avionics Trainee
General Aviation, Domestic Road, Pasay City, Metro Manila.
Part of my work is to assist in annual and periodic inspection, perform pre and post flight inspection, servicing, minor maintenance, scheduled and unscheduled inspection on airframe and power plant. system trouble shooting, repaint aircraft & helicapter frame repaired and marshalling.
Aircracft handles:
Beechcraft – Super king Air B300, RP-C2528.
Bell Helicopter/Textron – Bell 427, RP –C238.
AgustaWestland – AW139, RP-C8238.
MARCH 2012 - AUGUST 2012
ACATECH SUPPORT SPECIALIST INC.
APADC Hangar 3 General Aviation Area, Domestic Road, Pasay City, Philipines
I was a AVIONICS TRAINEE and were practicing of aircraft aircraft remove and installation of aircraft parts and electronic equipments in the cockpit and aircraft bodies.
AIRCRAFT: BOEING 737-200.
EDUCATION
2010-2012
AVIATION ELECTRONICS TECHNOLOGY, Asian College of Aeronautics
2009-2010
GRADUATED, Paglaum Village National High School
2005-2006
GRADUATED, Paglaum Village Elementary School
SKILLS
Hard working and value the importance of a quality work.
Can work well under pressure and even with minimal supervision.
A desire to help people
Pay attention to detail.
Knowledge of public safety and security.
Ability to organise time and workload.
Can cook.
Bilingual (English, Filipino and basic Korean)
Can work effectively alone and as part of a team.
Can work in a flexible schedule.
I'm physically strong.
Mentally fit to do work and handle stress,
Patience and the ability to remain calm in stressful situations.
Customer service skills.
PERSONAL DATA
DOB: July 14, 1993
Place of Birth: Bacolod City
Civil Status: Single
Country: Philippines
Religion: Roman Catholic
Height: 168 cm
Weight: 101 kg
CHARACTER REFERENCE
• SHIELA MEA GALVAN
Ramp Supervisor
• LYKA PINEDA
Customer service Agent
• CLEO MARIE BITALAC
Ramp supervisor
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