Service Representative Patient
Resume:
REBECCA S. BAKER
******@**********.***
*** ******** **, *******, ** 04640
SUMMARY OF QUALIFICATIONS:
Understanding of medical practices from more than 20 years of experience working in multiple clinical environments with multiple types of processes and computer systems. My ability to quickly adapt and learn, no matter the position, has allowed me to efficiently become a contributing member of the team and has resulted in optimized on-boarding and ownership of responsibilities.
In-depth education in the medical field from both formal education and career related training, bolstering my ability to quickly adapt to changes and challenges within the environment and regulated space.
Passionate about patient care and successful engagement with patients throughout their care experience, both short and long-term. Consistently engage patients with a positive and upbeat attitude, thereby improving their state of care and overall engagement with the organization.
PROFESSIONAL EXPERIENCE:
October 2022-April 2023 Bucksport Regional Health Center 37 Commerce Park, Ellsworth, ME 04605 207-***-****
Position: Patient Service Representative
Process incoming/outgoing patients in accordance with office procedures and processes including appropriate inputs into E-Clinical Works computer system. Provide phone support and associated medical document scanning, including updating of patient records, for processing by practice providers.
October 2021- Northern Light Hospital - Cancer Care of Maine
August 2022 33 Whiting Hill Rd/Brewer, ME 04412 207-***-****
Position: Patient Service Representative
Reason for leaving: Additional flexibility in work schedule for what was personally needed at that time
Processed incoming/outgoing patients in accordance with office procedures and processes including appropriate inputs into CERNER computer system. Provided phone support and associated medical document scanning, including updating of patient records, for processing by practice providers.
June 2021- Northern Light Hospital - Cancer Care of Maine (via Bonnie Staffing as Temp-To-Hire Employee)
October 2021 33 Whiting Hill Rd/Brewer, ME 04412 207-***-****
Position: Patient Service Representative
Reason for leaving: Promoted to Full Time Permanent Employee
Process incoming/outgoing patients in accordance with office procedures and processes including appropriate inputs into CERNER computer system. Provide phone support and associated medical document scanning, including updating of patient records, for processing by practice providers.
March 2021- Northern Light Hospital - Diabetes & Endocrine Center (via Bonnie Staffing as Temp Employee)
June 2021 905 Union St/Bangor, ME 04401 207-***-****
Position: Patient Service Representative
Reason for leaving: Temporary position expired, reassigned to Cancer Care of Maine.
Processed incoming/outgoing patients in accordance with office procedures and processes including appropriate inputs into CERNER computer system. Provided phone support & appointment scheduling.
October 2018- Memorial Hospital and Health Care Center
November 2019 1950 St Charles St/Jasper, IN 47546 812-***-****
Position: Scheduler/Receptionist
Reason for leaving: Spouse accepted position with Jackson Laboratory in Bar Harbor, ME.
Answered incoming phone calls and routed to appropriate office personnel, scheduled patient appointments, updated demographic information as needed, processed incoming and outgoing electronic faxes, assisted in proper exiting procedures when the patient was finished seeing a doctor. Extensive work with EPIC computer system.
November 2017- Professional Emergency Physicians, Inc.
May 2018 3640 New Vision Dr/Fort Wayne, IN 46845 260-***-****
Position: Registration
Reason for leaving: Spouse accepted position in Jasper, IN necessitating a move.
Processed patient registration from regional hospital ER visits into Misys Tiger application for insurance processing. Addressed record inaccuracies that would slow or stop the insurance processing for the provider.
February 2017- Marion General Hospital
March 2017 330 N. Wabash Ave./Marion, IN 46952 765-***-****
Position: Float Receptionist
Reason for leaving: Continued medical issues from hip surgery that were corrected in September of 2017.
Answered incoming phone calls and routed to appropriate office personnel, scheduled patient appointments, updated demographic information as needed, processed incoming and outgoing electronic faxes, assisted in proper exiting procedures when the patient was finished seeing a doctor. Performed this function for multiple offices as a floating receptionist.
March 2016- Marion General Hospital
November 2016 330 N. Wabash Ave/Marion, IN. 46952 765-***-****
Position: Scheduler/Receptionist
Reason for leaving: Long commute prevented full recovery from emergency hip surgery.
Answered incoming phone calls and routed to appropriate office personnel, scheduled patient appointments, updated demographic information as needed, processed incoming and outgoing electronic faxes, assisted in proper exiting procedures when the patient was finished seeing a doctor.
December 2012- Marion General Hospital
April 2015 330 N. Wabash Ave./Marion, IN. 46952 765-***-****
Position: Pediatrics Medical Receptionist
Reason for leaving: Continuing education with IPFW.
Maintained professional services, communications, and atmosphere to both patients and office personnel in an effective and expedited manner. Provided to patients a quality and effective service in ways that promoted patient loyalty and referral. Assisted patients in exiting procedures with the collection of payments and the scheduling of next office visit. Verified that all patient information was updated correctly, and all office procedures were followed for consistency and quality in computer software Electronic Clinical Works.
January 2007- College Student
August 2012
Pursued multiple studies in the field of Health Care & Nursing services. Focus on medical core competencies in pursuit of RN accreditation.
August 1999- Marion General Hospital
January 2007 330 N. Wabash Ave./Marion, IN. 46952 765-***-****
Position: Medical Receptionist
Reason for leaving: Relocation to Maine due to spouse job change
Maintained professional services, communications, and atmosphere to both patients and office personnel in an effective and expedited manner. Provided to patients a quality and effective service in ways that promoted patient loyalty and referral. Greeted and assisted patients for office visits by preparing charts and information for office personnel. Processed and verified accuracy of demographics for patient records, changes, and insurance information, against office computer system. Assisted patients in exiting procedures with the collection of correct payments and/or charges, and the scheduling of next office visit. Verified that all patient information was updated correctly, and all office procedures were followed for consistency and quality. Utilized all interoffice communications equipment by helping to perform Call routing, screening, messaging, and email. Maintained consistent workflow by seeking additional work responsibilities when time permitted. Coordinated and assisted in Drug Representative daily lunch meetings and walk-in representative requests.
EDUCATION: Riley High School
South Bend, IN.
Purdue University
Fort Wayne, IN.
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