Customer Service Training Program

Shanel James

**** ***** ******

Bronx, New York *0462

(347) 220 - 7004

***********@*****.***

PROFESSIONAL EXPERIENCE

Target Store, Bronx, NY Oct. 2019 – Present

Styles

Stock, replenish and organize inventory with accuracy and efficiency.

Assist team members in handling cash registers and providing outstanding customer service.

Receive and channel incoming calls to the appropriate department.

Organize and maintain cleanliness of fitting rooms.

Assist in quarterly audits of store merchandise.

My First Steps Family Daycare, Bronx, NY Oct. 2015 - Aug.2019 Teacher’s Assistant

Conduct arts and crafts projects for children

Monitor overall classroom safety and sanitation

Responsible for feeding and cleaning of toddlers

Assist with children’s homework assignments

Community Access Inc. – Vyse Avenue, Bronx, NY Sept. 2016 – Dec. 2016

Peer Specialist/Service Coordinator Intern

Escorted residents to various appointments

Facilitated Art and Board Games groups

Supported residents individually when needed

Cooked meals for the residents twice a week

Wrote progress notes in AWARDS on a daily basis

Lil’s Raskals Daycare, Bronx, NY Jan. 2014 – Mar. 2014

Teacher’s Aide Intern

Assisted the head teacher and assistant teacher in everyday classroom activities

Performed and assisted in meal preparation

Conducted story time reading with children in group setting

Managed the classroom of students of all ages in the absence of the head

Rainbow Montessori Daycare, Bronx, NY Oct. 2013 – Jan. 2014 Teacher’s Aide Intern

Observed and assessed student’s progress and behavior

Lead reading groups and story time with children in group setting

Responsible for assisting in meal preparation and monitoring health guidelines

Designed and assisted in arts and crafts activities

Salvation Army Store, Bronx, NY Sep. 2012 – Jun. 2013

Sales Clerk

Assisted customers with purchases and managed cash register.

Answer customer inquiries and addressed customer concerns about merchandise

Constructed and maintained merchandise displays on sales floor

EDUCATION

Howie the Harp Advocacy Center – Peer Training Program, New York, NY October 2016

Peer training program completed approximately 400 hours of comprehensive peer provision training in areas to personal development, professional competencies/skills, and work readiness. Topics learned during the training include Wellness Coaching, Group Facilitation, Active Listening, Self-determination, and Advocacy.

Contemporary Guidance Services Inc., New York, NY Sep. 2013 – Mar. 2014

Child Care Certificate

St. Croix Educational Complex, St. Croix U.S, Virgin Island Aug. 2001 – 2004

High School Diploma

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