Kenya +254-***-***-*** ady6h2@r.postjobfree.com

Extensive experience leading Customer- focused processes in hospitality and business

operations

A dedicated and courteous Executive Driver with over 10 years’ experience driving and delivering 5* customer service to clients. Well adept in the fields of Customer Experience, Diplomacy, Time management, Problem solving and Road safety regulations for both passengers & motor vehicles.

Areas of Expertise

Team Building & Leadership Customer Experience Problem solving Planning & Execution Interpersonal & Communication skills Documentation & Report writing Vehicle Maintenance Microsoft Office Navigation systems Risk Analysis & Mitigation

Professional Experience

DELIGHT CABS

Executive Driver- Nairobi, Kenya. February 2022- Present

Provide support with regards to driving of Chief Executive Officers, Directors as well as international clients with the utmost delivery of 5* customer service.

Key Contributions:

Safely and timely chauffeuring of various company CEO’s, as well as pre-assigned clients.

Maintaining strict confidentiality on all conversations and information heard during chauffeuring assignments.

Cleaning all company vehicles and ensuring that they are presentable at all times.

Ensuring that all the company vehicles are serviced and are always sound mechanically by keeping an accurate tab of the service due dates.

Booking the vehicle to the garage for repairs and collecting them after successful completion of work and inspecting that the repairs have been done fully.

WOTE GROUP SAFARIS

Team Leader/ Executive Driver- Nairobi, Kenya. January 2018- June 2021

Coordinated and provided safe transit of clients and front line customer service to both private and public establishments. This was achieved through understanding company policies, structures & processes, standard operating and safety procedures, navigation control systems and always being mindful and alert.

Key Contributions:

Trained over 25 drivers to handle defensive driving and navigation work, as part of their induction program.

Built a team of drivers, specifically for the influx of foreign company guests.

Delivered above and beyond customer service, which in turn led to positive company reviews and an increase in customer base.

Adhered to safe driving measures that reduced accidents and incidents.

MOTOGARI TOURS AND TRAVELS

Executive Driver- Nairobi, Kenya. June 2016- January 2018

Drove clients in an efficient, safe and timely manner, maintained regular cleaning services for vehicles as well as managing payments on time. Planed navigation routes based on road conditions and consistently delivered customer satisfaction.

Key Contributions:

Proactively inspected vehicles for mechanical and safety issues and performed preventative maintenance, reducing maintenance expenses.

Strategically resolved issues associated with driver availability.

Resolved internal conflicts between drivers through appropriate intervention.

Key Achievements:

Demonstrated strong work ethics and strong attention to detail thus receiving many commendations.

Attained Driver of the Year award, owing to exceptional year-round performance, and customer feedback.

AFRICABS TOURS LTD

Executive Chauffeur- Nairobi, Kenya. April 2014- May 2016

Responsible for the safe transit of clients in line with company policy and customer needs, while providing non-negotiable customer service to exceed customer expectations.

Key Contributions:

Ensured safe operation of vehicles throughout and at the outskirts of Nairobi.

Ensured safety adherence of all passengers on route to destinations.

Shared regional specific commentary and attractions with our guests.

Maintained all required paperwork on a daily basis, including Vehicle Inspection Reports and Driver’s Log Book.

Met high-level official personnel at the airport and facilitated VIP passes.

BOSS FREIGHT INTERNATIONAL

Clearing and Forwarding Agent- Mombasa, Kenya. 2008- 2014

Facilitated receipt, customs clearance, and forwarding of international vehicle consignments as per company policy and checklists.

Education

Certificate:

Sales & Marketing – KIMBEAT Institute of Commercial Management – Nairobi, Kenya

Front Office Operations- KIMBEAT Institute of Commercial Management – Nairobi, Kenya

Trainings & Certifications

Conflict Resolution Training- Africab Tours – Nairobi, Kenya

First Aid Training- Red Cross –Nairobi, Kenya

Certification in Computer Applications- Liztech Computer College- Nairobi, Kenya

Language & Technology Skills

Language: English & Swahili- Full Professional Proficiency

Technology: Microsoft Office, Navigation systems.

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