Sheldina Dendy

Taylors, SC ***** ady6ea@r.postjobfree.com 864-***-****

Work Experience

Lab Assistant / Accessioner

PREMIER MEDICAL - Greenville, SC

July 2020 to Present

•Collects specimen and processes necessary paperwork

•Follows lab procedures for specimen handling and processing

•Maintaining records associated with the processing of samples

•Entering or reviewing of patient insurance

•Adheres to all lab quality control policies and documents all quality control activities

•Always understands and adheres to HIPPA regulations and requirements

•Follows established safety standards and procedures and complies with legal regulations

•Perform other duties as assigned by general supervisor

•Reports to work on time for all scheduled shifts and completes entire shift

Customer Service Advisor

Concentrix - Greenville, SC

February 2020 to July 2020

•Greet member phone calls in a professional and courteous manner

•Handle 30-50 Inbound calls per day from members in an efficient manner with impeccable quality

•Places follow up out-bound calls to assist in resolving member issues with their health plan.

•Assess all in-bound calls to accurately and efficiently address member’s needs by maintaining a strong customer focus.

•Establish and maintain effective relationship with members to gain their trust and respect.

•Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport

•Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.

•Be efficient in navigating multiple systems.

•Participate in ongoing training and self-development.

•Maintain basic knowledge of procedures, product information and online resource tools.

•Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.

•Participate in activities designed to improve customer satisfaction and business performance.

•Must be able to work 40 hours a week to be considered full time. Your adherence to your schedule will be strongly considered in your performance evaluation.

Eligibility Worker

South Carolina department of health and human services - Spartanburg, SC

May 2019 to November 2019

Medicaid department - approve, deny, pend, and review application.

Data entry Customer service mailing out documents

Claims Specialist

Concentrix - Greenville, SC

December 2018 to April 2019

Processing facility medical claims

Correctional Officer

Greenville detention center - Greenville, SC June 2018 to September 2018

Intakes and books prisoners into the jail, which involves completing required paperwork, obtaining photographs and fingerprints, collecting biographical information and change of information, etc. Acts as· desk officer which includes meeting public, answering telephones, taking messages, routing calls, aiding regarding warrants, taking written reports, etc.

Monitors fire alarm in jail.

Inputs various information into records managements system such as booking information, citations, and new and used served warrants.

Handles the responsibility for fingerprinting all non-arrest citizens for required jobs. Compiles statistical data for management when requested.

Receives, reviews, prepares, and/or submits a variety of reports and documents including booking sheets, medical forms, fingerprint cards, statements, commitment papers, warrants, tickets, dockets, various lists and logs, and general office correspondence. Promotes safety and security of inmate population.

Refers to policy and procedure manuals, computer manuals, codes /laws I regulations, publications and reference texts, etc.

Mail handler

United States Postal Service - Greenville, SC

July 2017 to March 2018

Sorting all the mail, letters, magazines, and packages Loading the truck with the correct mail cart scanning confidential documents creating labels placing labels on shipments

scanning label with the machine and placing it on the appropriate cargo

Front office clerk

Homes 2 Suites by the Hilton - Greenville, SC May 2016 to August 2016

•Managing the Front Lobby

•Check in-Arrivals/Departure

•Assigning Housekeeping duties

•Customer Service

•Stocking and placing order for House Market

Data Entry Specialist

Newport Credentialing Solution - Lynbrook, NY May 2015 to March 2016

•Data entry for providers and Health Insurance applications (manually, electronic or telephone entry) under strict guidelines and deadlines

•Daily check-ins with emails

•Scan, copy and filing confidential documents

•Answering and retrieving calls and messages

•Daily conferences call with client and account mangers

•Adapting to daily changes with Health Insurance application and providers

Transportation Security Officer

Homeland Security Department - JFK Airport

January 2015 to March 2015

•Completed Training programs

•Performs security check at the gate for all air travelers, airports workers, and aircraft members

•Perform security checks on cargos, baggage's, etc.

•Using proper technique for screening, such as wanding, pat down searches, operation of x-ray machine and imaging equipment

•Interacting with the public, giving directions and responding to inquiries in a reasonable tone and manner

•Maintain focus and awareness of my surrounding at all time

Administrative Asst/Special Police Officer

Long Beach Police Department - Long Beach, NY

May 2009 to February 2015

•Patrolling the beach, and school crossings

•Issuing summons and enforcing the beach and parking laws

•Directing traffic for social events, parades, organizations, etc.

•Retrieving and delivering messages for Traffic Division

•Issuing handicapped permit and block party permit

•Street Closure and Building permit processing

•Impound release and processing

•Administration duties (Scan, files, data entry, copying confidential documents)

•Work hands on with District Attorney, LT, Commissioner etc.

Internship

Office of the District Attorney - Hempstead, NY January 2009 to May 2009

•Assisting the Assistant Attorney

•Minute taking and court preparation

•Filed, copying, printing, organization of confidential documents

•Involved in treatment and community courts

•Getting updates and status on offender drug treatment/progress

Head Waitress/Hostess

Kombert's Caterer Inc - Oceanside, NY September 2004 to May 2009

•Serve food/took orders and beverages to customers at private parties, wedding, Bar mitzvah, school events etc.

•Involved with set-up and break down /Cleaning Duties

•Interacting with guests and Customer service

•Hostess

•Bar back/kitchen helper

Education

Associate Science in Criminal Justice

Nassau Community College - Garden City, NY

January 2007 to May 2009

Additional Information

•Works efficiently under high pressure situations

•Excellent communication and interpersonal skills

•Experience with handling sensitive/confidential documents

•Great Organizational and Internet research skills

•Proficient with MS Office words, Excel/ Outlook software, type 50 wpm.

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