Customer Service
Resume:
William Layher
Ypsilanti, MI *****
I am looking for a job to compliment my 28 years in customer service. Work Experience
Logistics Coordinator
RYDER INTERGRADED LOGISTICS - Novi, MI
August 2018 to June 2019
Coordinated pickup and delivery of aircraft supplies on a global scale. Ability to work as part of a team.
Effectively communicated with customers.
Commercial Account Manager
Roto-Rooter Plumbing & Water Cleanup - Livonia, MI February 2018 to July 2018
Served as the main point of contact in all matters related to client concerns and needs. Build and strengthen client relationships to achieve long-term partnerships. Developd a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Dispatcher
Roto-Rooter Plumbing & Water Cleanup - Livonia, MI October 2012 to February 2018
Answer and direct phone calls.
Ability to build rapport with customers, clients and team members. Manage team schedules and manage contracts.
Education
High school diploma
Saline High School - Saline, MI
September 1993 to June 1997
Skills
• Customer service
• Sales
• Cooking
• Communication skills
• attention to detail
• plumbing
• Logistics
• Shipping & Receiving
• Account Management
Certifications and Licenses
ServSafe
Present
Prostart
Present
Level 1 and 2 Foundations of Restaurant Management and Culinary Arts.
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