GISELLE LORENZO 714-***-****

**** * ****** ** ady6dr@r.postjobfree.com

Santa Ana, CA, 92704

OBJECTIVE: Seeking a position utilizing my skills, and experience EDUCATION:

Valley High School October 2018 - June 2022

High School Diploma

Medical Assistant Program October 2018 - June 2022 Valley High School COMPLETED

EXPERIENCE:

Supervisor July 2021 - May 2023

Le Shrimp Ramen, South Coast Plaza, Costa Mesa, CA

• Provide excellent customer service; greet customers, take orders and deliver food for the purpose of satisfying customers.

• Operate touch screen register to place food orders in a fast paced environment and take payments, cash and credit card transactions.

• Promoted to supervisor within four months of hire for providing excellent customer service and being a team player as a server.

• Provide team with support if help needed.

• Oversee guest complaints while ensuring guest is happy when leaving the restaurant. Barista September 2022 - PRESENT

Capitol One Cafe, Irvine, CA

• Prepares espresso orders for customers and catering using standard measures and recipes.

• Enters orders accurately into POS device; accepts cash and charge payments.

• Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.

• Maintains sanitation and orderliness of all equipment, supplies and utensils.

• Cleans equipment and workstation thoroughly before leaving the area for other assignments.

• Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.

Cashier October 2020 - August 2021

Shakey's Pizza Parlor, Santa Ana

• Provide excellent customer service; greet customers and deliver food for the purpose of satisfying customers.

• Provide team with support if needed.

• Oversee guest complaints while ensuring guest is happy when leaving the restaurant.

• Ensure a clean work area and a clean restaurant.

• Always meeting guest needs and ensuring that work ethic is up to standard. Cashier November 2019 - June 2020

Haagen Dazs, The Outlets at Orange

• Open the store on time and restock store products and also provide accurate numbers containing our inventory

• Operated touch screen to process payments, cash, and credit card transactions, place food orders.

• Provided friendly customer service; assisting customers, giving out drinks, and pastries

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