Customer Service Nursing Assistant
Resume:
Deseree Morrison
Euclid, OH *****
*********.*****@*****.***
Detail oriented medical billing and coding specialist seeking full-time position where my knowledge and certification can be utilized as well as enhanced. Dedicated and motivated to maintain customer satisfaction and contribute to company success Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative/Scheduler/Billing Cleveland Clinic - Cleveland, OH
April 2023 to May 2023
I'm a Current Medical Billing coding Graduate class of 2023. As an intern currently working under Jenifer Mitchell and Sherlyn. Using skills: patient intake, Registration, Billing & Insurance handling. Certified Pharmacy Technician
CVS Health - Willoughby, OH
January 2022 to April 2023
Courteous Customer Service Process Incoming prescription and refill, order check prices and restock medications. Log in patient s and fill out the application forms for immunizations Retrieve the phones messages order and process patient refills check outdated medications check and stock dispensary process third party bills
Provide Effective Patient Service and Professionalism in pharmacy proven ability to work accurately and quickly while maintaining a positive attitude and outlook in high fast paced environment Reliable Dependable
Computer Skills PDX Safeway Vista (VA) Northwest (CDC) Ms Office Suite Internet Explorer Ms Outlook Email Pharmacy Software Networking
Subcontractor/Laborer
Prepared Proterties LLC - Cleveland, OH
December 2020 to January 2023
Currently a subcontractor
with perp pared properties Maintenance manger, Cleanouts, Remodeling of housing Yards and basement maintenance PRN
Staci Smith
CNA - Certified Nursing Assistant
ShiftMed - Cleveland, OH
January 2019 to January 2023
Monitor Safety Administration of funds Hippa Guidelines Traveling Nursing Assistant work nursing home assisted livings and Resident Homes
Documenting reporting to nurse or medical professional PRN
Patient Service Representative
Mayfield Heights Healthcare - Mayfield Heights, OH August 2019 to April 2021
Computer Savvy with ability to navigate between multiple systems Simultaneously Proficiency in Microsoft office App
Patient Scheduling
Greeting patients and registering Info
Covid screening patient/ Guest
CNA - Certified Nursing Assistant
SHAKER GARDENS - Shaker Heights, OH
September 2017 to January 2019
Provide personal care to residents of different ages. Assisted Residents with their personal hygiene and cleanliness. Managed record of mediation and personal health. Participate in staff meetings Taking residents on appointments reporting changes in resident conditions and health to residents care manger on PCC, Charts
CVS Cashier
CVS Health - Euclid, OH
June 2017 to August 2017
Customer service, Process changing prices, Floor Duties as Stocking truck delivers (Summer Job) Home Health Care Aide
Answer care - Cleveland, OH
February 2015 to December 2016
Monitor the safety and comfort of residents. Clean, make beds, and change linens. Papered Meals Report changes in residents condition and health. Assisted resident with their personal hygiene and cleanliness.
Food Service Worker
Euclid lakefront Community Center (SeniorProgram) - Euclid, OH June 2014 to August 2014
Summer Employment Preparing, cooked and served food to senior citizens. Managed meals on wheels programs.
Education
College Career in Medical Billing & Coding
Northern Career Institute - Eastlake, OH
August 2022 to Present
Career Certification in Certified Nursing Assistant Heart to Heart Health Care Center - Cleveland, OH
September 2016 to October 2016
Skills
• Stna training, CNA certified Follow HIPPA guidelines, Vebal communication skills Intercultural communication, Flexible-Computer Skills, Cash drawer maintenance (2 years)
• Cash Handling Skills, Strong mathematical skills, Attention to detail, Knowledge of proper cash handling procedures (2 years)
• Written and spoken communication skills Honesty Reliability Teamwork (3 years)
• Medication Administration
• Home Care
• Analysis skills
• Vital Signs
• Laboratory Experience
• Word Processing
• CPR (6 years)
• Medical Coding (1 year)
• Pharmacy Technician Experience
• Pharmacy Software
• Medical Records
Certifications and Licenses
STNA/CNA
October 2016 to Present
Stna Training
CBCS (CERTIFIEd BILLING AND CODING SPECIALIST)
August 2022 to Present
CEHRS (CERTIFIED ELECTRONIC HEALTH RECORD SPECIALIST August 2022 to Present
Certified Medical Administrative Assistant (CMAA)
January 2023 to Present
Certified Management Accountant (CMA)
August 2020 to Present
BLS Certification
August 2022 to August 2024
Successfully completed the cognitive and skills evaluations in accordance with the curriculum of American Heart Association Basic Life Support (CPR and AED) program. Additional Information
Extensive knowledge of ICD-10-cm, CPT, HCPCS Code Sets. Compliance Guidelines of OSHA/HIPPA/ HITECH Dean Vaughn Medical Terminology Certification. Saunder's HIPAA Certification. Knowledge of Microsoft Word, Excel and PowerPiont EHR Spring Chart program completion and certification/ Proficent in EPIC and RSL
Excellent communication skills both oral and writing Good leader Familiar with computers and comfortable using word processing Responsible for availability of equipment Have Team Spirit work well with others. Basic cosmetology knowledge, Selling skills, A friendly and approachable personality, Strong communication skills, and persuasion Multitasking and time management Enthusiasm and self- motivation Data entry skills, Attention to details Good numeracy skills
Contact this candidate