KARTHIKEYAN A

Software Engineer

Summary

Dynamic result oriented professional with 1.5+ years of experience in the diversified field of production support, maintenance, enhancement & implementation in web-based as well as client-server architecture project using SQL, UNIX and SHELL Script.

Experience

November 2021-Current

Production Support Engineer • Flipkart Bangalore, KA

• Provided developers with error log files and documentation, to pinpoint the issue to ensure less processing time would be lost, quality testing of data to ensure valid.

• Maintained and modified Shell scripts to automate the processing and archival of files.

• Maintained SQL queries for each data set which would map the fields to a set of standardized values.

• Provide 24-hour support for the production environment Create and manage the helpdesk.

• Responsible for maintaining and modifying the scripts that perform data transfer between multiple database servers.

• Participated in post-incident Problem management processes to identify the root causes of issues, and then develop plans to remediate issues.

• Work on ITIL concepts like (Incident management, Change management and Problem management

• Perform testing operation in API debug for the errors and revert back to development team.

Chennai, Tamil Nadu

+91-909*******

er.karththikeyan@gmail.c

om

https://www.linkedin.co

m/in/karthikeyan-a-

560065212

• Sound knowledge in RESTful APIs, cloud, devops Experience using tools such as postman.

• Working experience in monitoring tools like Grafana, Nagios, alerts etc.

• Utilized monitoring tools to track and report on the status of IT infrastructure assets.

• Followed ITIL standards and utilized ticketing tools to track and manage incidents.

Education

KCG college of Technology Chennai, TN

Bachelor of Engineering (ECE) with GPA of 7.52/10. Communication

English – professional Level

Tamil – Native

Skills

• Unix, Linux, SQL,API testing, ITIL concepts.

• Ticketing tools like JIRA, BMC.

• Python Basics, cloud concepts, Devops, Database and servers. Hobbies & Interests

• Sports like Football, swimming

• Movies, Learning about new Technology in platform like LinkedIn, Quora etc.

Contact this candidate