High School Service Agent

MYLENE RAMOS

Sterling, VA ***** 571-***-**** *************@*****.***

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Table Bussing

To-Go Order Preparation

Sales Expertise

Ordering Procedures

Accurate Money Handling

Check Payment Processing

Guest Satisfaction

Upselling

Waitress, 03/2021 - Current

Sushi Queen Restaurant

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables. Greeted new customers, discussed specials and took drink orders. Production Operator, 07/2022 - 11/2022

TTM TECHNOLOGIES INC

Set up and adjusted machines for day-to-day operations. Inspected final products to assess compliance with quality standards and established tolerances. Took on additional shifts during peak work periods to keep projects on schedule. Used established assembly instructions to complete jobs quickly, accurately and with zero errors. Documented production information via daily system logs and discussed issues with management. Bartender, 04/2015 - 04/2022

OHM Concessions – Dulles International Airport

Kept bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Costumer Service Agent, 05/2014 - 06/2018

Swissport USA – Dulles International Airport

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Check in passengers and print a boarding passes

Check in luggage and print a bag tag

High School Diploma: 05/1994

Roosevelt High School - Philippines

EDUCATION

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