Customer Service Data Entry

MARY DENISE RUTZ

************@*****.*** 928-***-**** Bullhead City, AZ 86442

Summary

Accomplished Owner offering 36+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Accomplished Owner offering 36+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.

Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Knowledgeable Owner/Designated Broker with over 36+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Knowledgeable Owner/Salesi with over 36 years of experience Owner/Salesperson bringing planning and problem- solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Results-oriented Owner/Salesperson bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level Sales, Data Entry or customer service position to help launch career while achieving company goals.

Motivated professional offering BA in Psychology . Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Skills

Business Development Recruiting and Training

Employee Motivation Strategic Planning Business Planning Overseeing Sales People Sales

Creating & Running my own company for 36+ years Marketing

Data Entry

Managing Finances of my Company Personnel Management

Team Management

Market Research Financial Administration Profit and Loss

Budget Development Business Growth

Policy and Procedure Implementation Investor Relations

Regulatory Compliance Business Forecasting Partnership Development

Experience

Preferred Acquisitions Inc. Bullhead City, ARIZONA

Company Owner

08/1987 - Current

Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.

Managed financial records, including budgets, cash flow, invoicing, and payroll.

Set pricing structures according to market analytics and emerging trends. Negotiated contracts with clients for services rendered.

Identified potential solutions to issues and implemented tactics to promptly resolve.

Developed business plans to successfully finance business ventures. Developed marketing strategies for products and services to boost sales and brand awareness.

Analyzed market trends and competitor data to inform product development initiatives.

Hired top-level talent and provided consistent mentoring, building strong management team.

Hired and trained new department managers to increase team oversight and productivity.

Reviewed employee performance evaluations to ensure compliance with company policies and procedures.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Provided guidance on legal matters involving employment laws or intellectual property rights issues.

Led startup and creation of operational procedures and workflow planning.

Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.

Hired specialists or consultants to review company's compliance with federal, state and local laws.

Oversaw day-to-day operations of the business, including staff management and scheduling.

Resolved conflicts between employees or customers by providing sound solutions that met everyone's needs.

Kept records for production, inventory, income and expenses. Delegated work to staff, setting priorities and goals.

Formed and sustained strategic relationships with clients.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Implemented successful business strategies to increase revenue and target

new markets.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Mitigated business risks by working closely with staff members and assessing performance.

Prepared staff work schedules and assigned team members to specific duties.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Walsh Brothers Office Furniture & Supplies

Tucson, AZ

Sales Representative

08/1981 - 10/1986

Leveraged CRM system to manage sales activities and track sales performance.

Answered product questions with up-to-date knowledge of sales and promotions.

Developed key customer relationships to increase sales.

Serviced accountants with the City of Tucson, Davis-Monthan Air Force Base, Hughes Aircraft & the State of Arizona. This included developing relationships with the above companies to design & plan for furniture & work pods for their executive offices & staffing areas.

Performed regular follow-ups with prospects to close deals in a timely manner.

Conducted market research to identify potential customers and their needs. Monitored customer order process and addressed customer issues.

Adhered to company initiatives and achieved established goals. Contacted new and existing customers to outline benefits of products. Fostered relationships with customers to expand customer base and retain business.

Attended industry events such as conferences, seminars.

Created successful strategies to develop and expand customer sales. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Developed and maintained relationships with existing clients to ensure customer satisfaction.

Generated new sales leads through cold calling and networking activities. Negotiated pricing contracts with customers to maximize profits.

Improved overall customer purchasing experiences to promote steady revenue.

Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

Demonstrated product features to align with customer needs.

Adhered to established policies and procedures when handling customer accounts.

Organized client visits, presentations, product demonstrations and trade shows.

Researched competitors' products, prices, and sales techniques. Recommended changes in products and services based on customer feedback.

Answered inquiries from prospective customers regarding features of products and services offered.

Followed-up with clients after installations to assess quality service and customer satisfaction.

Created detailed reports on daily, weekly, and monthly sales activity.

Identified opportunities for cross-selling additional products and services. Managed inventory levels by ordering sufficient stock for each account.

Drove substantial sales through suggestive selling and by promoting add-on purchases.

Collaborated with other departments such as marketing, finance, logistics. Maintained accurate records of all sales and prospecting activities.

Presented products and services to prospective and existing customers to meet client needs.

Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Reviewed monthly performance against targets set by management team. Analyzed customer feedback to improve products and services.

Recommended merchandise to customers based on needs and preferences. Maintained records related to sales for store management.

Maintained knowledge of sales and promotions, return policies and security practices.

Described merchandise and explained use, operation and care. Placed special orders or called other stores to find desired items.

Answered store and merchandise questions and led customers to wanted items.

Education and Training

Western Kentucky University Bowling Green, KY Bachelor of Arts in Psychology & Criminology 05/1974

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