Store Manager Customer Service

KENDRA BADGETT 606-***-**** ********@*****.***

SUMMARY Seasoned and results-driven Key Carrying Hardlines Lead with nearly eight years of managerial, merchandising, and inventory experience within a fast-paced environment. Passionate about managing a well-rounded team that will uphold operational efficiency to drive the customer experience. Passionate about maintaining efficient workflow and creating beautiful visual merchandising to maximize sales and customer satisfaction.

EXPERIENCE

KEY CARRYING LEAD - Hardlines

DICK’S Sporting Goods December 2021-August 2022; January 2023-Present

Ensure that company merchandising and presentation standards are met by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc..

Assist with training associates on company procedures and programs; this includes new associate training and cross training current associates.

Engage in behaviors that are in line with the company’s customer service and selling program, thus providing all customers with an outstanding store experience.

INTERIM ASSISTANT STORE MANAGER – HARDLINES

DICK’S Sporting Goods August 2022 – January 2023

Hired for this position from another store with the purpose of revitalizing the department, training a competent and strong team to actualize company goals

Motivated and directed a team of over 50 associates to ensure cross- departmental communication and upholding of specific department standards

Assisted Store Manager in reporting daily KPIs through the in-house platform INTERA, helping to escalate known discrepancies and production needs

ASSISTANT STORE MANAGER – HARDLINES & OPERATIONS

DICK’S Sporting Goods November 2016- September 2019

Ran the most profitable bike service department at my store -surpassing completed services and sales by 300% overall Colorado Stores combined

Collaborated with Team Leads to uphold company standards for each department, ensuring merchandise was well-organized with attention to detail

Worked within Dick’s Warehouse/Backstock Management System to intake new truck inventory and keep the area consistently organized and itemized

Drove sales and profitability through customer satisfaction with knowledge, dedication, and commitment to each individual’s specific needs

UNIVERSITY OF PIKEVILLE, KENTUCKY - 2012

Bachelor of Arts in Elementary Education

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