Case Manager Customer Support

Leslie Bowen Stafford

EDUCATION

Associates of Applied Science,

Paralegal Studies

Kaplan University

December 2011

SKILLS

Microsoft Office 365 (proficiency)

TN Clerk (proficiency)

VTRS Systems (proficiency)

HAIQ Software (proficiency)

DocuSign (proficiency)

LexisNexis and Westlaw (proficiency)

WORK EXPERIENCE

Case Manger III

IEM 2022-2023

• Contacted applicants, provided program information, prescreened and qualified applicants

• Reviewed applications for quality, comprehensiveness and necessary documentation

• Maintained a complete understanding of all applicable program policies, requirements and procedures

• Managed individual workload and maintained departmental process flows

• Managed high priority cases such as foreclosure and utility shutoff

Paralegal Specialist

U.S. Small Business Administration (SBA) 2020-2022

• Prepared and reviewed EIDL legal loan documentation for completeness, accuracy and compliance

• Fielded inquires promptly and dealt with controversial issues pertaining to legal documents

• Performed legal research of regulation, laws and legal databases

• Promoted to Team Lead: answered case manager questions, kept case managers up-to-date on pertinent information, managed personal case

CONTACT

931-***-****

************@*****.***

Madison, AL

SUMMARY

Talented paralegal/ case manager adept at handling elevated caseloads. Operates in high pressure environments and never sacrifices care or quality. Currently seeking to utilize my robust communication and critical thinking skills to provide excellent care to clients. PARALEGAL/ CASE MANAGER

OTHER SKILLS

Problem-solving

Critical Thinking

Flexibility

Teamwork

Attention to Detail

Time Management

ADDITIONAL INFO

• Kappa Lambda Honor

Society member

• National Society of

Collegiate Scholars

member

WORK EXPERIENCE (cont.)

Deputy Clerk

Giles County Court Clerk 2014-2020; 2022-2023

• Issued driver’s license and renewed handgun permits

• Handled vehicle/ boat registration, marriage licenses, hunting/ fishing licenses and business licenses

• Provided customer support through in-person and telephone inquiries

• Assisted with commission minutes/ audio and maintained minutes books

• Maintained bookkeeping and daily deposits

• Prepared documents for state audit review

Leslie Bowen Stafford

PARALEGAL/ CASE MANAGER

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