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Customer Service Representative

Location:
Magalia, CA
Posted:
August 24, 2023

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Resume:

Michael Leonard

Fully Vaccinated

Magalia, CA

Authorized to work in the US for any employer

Work Experience

Area Sales Manager

Loubier Gourmet - Benicia, CA

June 2020 to Present

Servicing Retail & Foodservice Accounts. Raley’s, Save Marts, Independent Retailers, Butcher Shops, Deli’s, and a cross section of Foodservice Businesses. Developed 45 New Accounts, Incremental Positions sold into over 70 Accounts. Territory coverage: Northern California & Nevada. “Employee of the Month

- May, August, and November 2021”

District Manager

Acosta Sales & Marketing - Jacksonville, FL

July 2000 to June 2002

Special Projects Division. Developed merchandising and marketing strategies in handling unusual client requests. Responsible for overseeing the performance of over 200 merchandisers covering the 13 Western States.

Customer Service Representative

Nabisco - Pleasanton, CA

January 2000 to July 2000

Servicing retail customers in the San Francisco Bay Area meeting distribution, shelving, merchandising, pricing and individual territory objectives. Exceeded sales objective by 121% (ranked #1 in the East Bay Region). Recruited by Acosta Sales & Marketing to be their District Manager. Owner/General Manager

Gaming Industry - Livermore, CA

February 1982 to January 2000

Licensed by the California Department of Justice. Operated gaming rooms in Livermore and Tracy California. My records are on file and can be accessed per the Freedom of Information Act. Technical Sales Representative

Union Carbide Corporation - Los Angeles, CA

September 1977 to February 1982

Films Packaging Division. Serviced accounts in Southern California and Arizona. Graduate Assistant

Northern Illinois University - DeKalb, IL

September 1976 to June 1977

Career Planning & Placement Office. Conducted seminars for undergraduate students in all areas related to job placement.

Education

Master's in Business Administration

Northern Illinois University - DeKalb, IL

June 1975 to August 1977

Bachelor's in Human Resource Management

Northern Illinois University - DeKalb, IL

September 1973 to January 1975

Associate in General studies

Moraine Valley Community College - Palos Hills, IL September 1971 to June 1973

Skills

• Sales Management

• Outside Sales

• Recruiting

• Workforce Development

• Business Development

• Account Management

• Management

• Negotiation

• Cold Calling

• Inside Sales

• CRM Software

• Sales

• Food service

• B2B sales

• Hospitality

Certifications and Licenses

Dale Carnegie Sales Training

February 1979 to June 1979

Assessments

Outside Sales — Expert

June 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Expert

Sales skills — Highly Proficient

January 2021

Influencing and negotiating with customers

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I’m 68 years old, excellent health, 6’3” 175 lbs. Solid credit (FICO 750+). Able to travel extensively

(clean driving record, insurance, passport, road warrior mentality). Have a “winning” mindset! From 2002 - 2020 owned and managed income properties (single family and mining) that were purchased via the sale of my gaming business in 2000. Divested most of these properties. Currently a property manager and my wife oversee the remaining assets.



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