Customer Service Data Entry

KC Khiya Clopton

**** ***** ***** ****

chatt, tn

Cell: 678-***-****

Email: ************@*****.***

Objective: To become a team member where my knowledge and willingness to assist customers, can be used in a successful way, in order to provide 5 STAR service and to give our customers “Peace of Mind”.

Experience

June 2018-Current Job Tmobile Call Center

Business Expert

Provide excellent customer service to customers.

Answer all questions regarding billing, pricing, discounts and account changes.

Sales and up sales of Tmobile product.

Provided open outlook to effectively troubleshoot issues.

Ease painpoints and empathize while finding the best resolution for the customers and the business.

Feburary 12th 2019 – May 2021 Chattanooga Cigar Bar

Server

Handle customers questions and sales

Upsale sections and booths to customers.

Serve Customers food and alchoholic beverages.

Cashier and shift lead.

Assisted in training new staff members.

January 2018 – April 2018 Convergys Chattanooga, TN

Customer Service Retention Associate

Provided excellent customer service to consumers.

Reinforced customer experience via retention solutions.

Handle customer questions concerning billing, pricing and discounts.

Sales and up-sales of the Direct TV product.

Provided open outlook to effectively troubleshoot issues.

March 2017 – December 2017 Neighborhood Walmart Chattanooga, TN

Service Associate

Cashier

Handle customer questions concerning billing, pricing and discounts.

Assisted in training new staff members.

Provided open outlook to effectively troubleshoot issues.

August 2015 – October 2016. Zaxbys

Cashier

Handle customer orders regarding their Food.

Upsale deals and promotions

Expedite orders

Train new staff members

Education

Student, Tyner High School Chattanooga, TN Diploma 2017

Skills

Include but are not limited to:

Proficient in Data Entry, 10Key, Excel, Internet Explorer, Outlook, Microsoft Office, Powerpoint, Windows 7,95,98,2000, 2007, 2010, XP,2010, Cloud Applications, & Vista.

Active Server Permit

References Available Upon Request

Contact this candidate