Erica Walker

Barstow, CA *****

ady622@r.postjobfree.com

+1-602-***-****

Obtain a challenging leadership position applying creative problem wand lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

24-7 Intouch - Phoenix, AZ

May 2022 to April 2023

• Answering Inbound calls.

• Answering questions about a company's products or services.

• Processing orders and transactions.

• Resolving issues and troubleshooting technical problems.

• Delivering information about a company's offerings.

• Providing proactive customer outreach.

• Handling customer complaints.

• Collecting and analyzing customer feedback.

Call Center Customer Service Representative

Areoteck - Phoenix, AZ

August 2021 to April 2022

• Answering Inbound calls regarding consumers concerns about billing and phone issues.

• Identify the needs of customers, resolve issues, and provide solutions.

• Upsell other products wherever possible.

• Ensuring to follow the customer service script provided by the company for uniformity. Guest Services

American Valet - Phoenix, AZ

November 2020 to July 2021

• Providing Customer service to patients and visitors.

• Answering phones and customers questions.

• scanning and checking patients in at the ER or Main entrance. Bus Operator/Driver

National Express - Victorville, CA

January 2019 to November 2020

• Pick up and drop off passengers at designated locations.

• Follow a planned route or drive to a requested destination.

• Help passengers, including those with disabilities, get into and out of the vehicle.

• Obey traffic laws and state and federal transit regulations.

• Follow procedures to ensure passenger safety.

Amazon Warehouse Associate

AMAZON ONT6

December 2017 to December 2018

• Process, package and ship orders accurately.

• Organize stocks and maintain inventory.

• Inspect products for defects and damages.

• Examine ingoing and outgoing shipments.

• Organize warehouse space.

• Receive, unload and place incoming inventory items appropriately.

• Check, verify and fill customer invoices.

Customer Service Representative

West Corporation

July 2016 to November 2017

• Answering incoming calls and respond to benefit inquiries.

• Manage large amounts of inbound and outbound call in a timely manner.

• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.

• Place outbound following-up calls for issues that cannot be resolved during the initial call. Education

Associate in Business

Barstow Community College - Barstow, CA

Present

High school diploma

Bartow Senior High School - Barstow, CA

Skills

• Shipping & Receiving

• Nursing

• Patient Care

• Warehouse Experience

• Guest Services

• Microsoft Outlook

• Epic

• Data Entry

• Care Giver (10+ years)

• Caregiving

• Communication skills

• Microsoft Powerpoint

• Computer Skills

• Hospital Experience

• Vital Signs

• Meal Preparation

• RETAIL SALES (1 year)

• Laundry

• Home Care

• Cooking

• Order Picking

• Computer Operation

• 10 Key Data Entry

• Microsoft Word

• Insurance verification

• Medical Records

• Cleaning Experience

• STOCKING (Less than 1 year)

• Pallet Jack

• Memory Care

• Communications (5 years)

• RECEPTIONIST (1 year)

• CASHIER (1 year)

• Alzheimer's Care

• Load & Unload

• Medication Administration

• Dementia Care

• Personal Assistant Experience

• CUSTOMER SERVICE (7 years)

• Bus Driving

• Typing

• Upselling

• Senior Care

Certifications and Licenses

First Aid Certification

CDL B

CPR Certification

Contact this candidate