Dennis Mannor

Leader and team player

Lakeland, FL 33803

ady61s@r.postjobfree.com

+1-727-***-****

Experienced manager with years of customer service and hospitality experience. A true leader who builds loyal and hardworking employees.

Work Experience

General Manager

Acima Leasing - Lakeland, FL

February 2023 to August 2023

Responsible for all day to day operations. This includes marketing, sales, collections, scheduling, and logistics.

Loan Servicing Specialist

Marriott Vacation Club - Lakeland, FL

March 2022 to February 2023

• Handle all issues regarding loan payments

Senior Customer Service Agent

FedEx - Lakeland, FL

October 2021 to March 2022

Handle logistics, pickups, supply orders, tracking, and all other customer issues. Driving Specialist

Lyft - Lakeland, FL

January 2019 to October 2021

Driver, customer service

Assistant General Manager

CPLGroup/ Rent King - Lakeland, FL

September 2014 to December 2018

• Oversaw day to day store operations

• Opened and closed store

• Met and exceeded sales goals

• In charge of marketing

• Logistics and inventory

Assistant Manager

Pizza Hut - Athens, GA

December 2013 to September 2014

• Oversaw day to day restaurant operations

• Opened and closed restaurant

• Managed restaurant inventory

• Coordinated schedules and assigned team members' shifts

• Trained new team members on company processes and procedures General Manager

Rent A Center - Athens, GA

May 2010 to November 2013

• Oversaw day to day store operations

• Opened and closed store

• Logistics and inventory

• Managed and trained new hires

Assistant Manager

Tangelos Grill - Saint Petersburg, FL

March 1997 to March 2010

• Oversaw day to day restaurant operations

• Opened and closed restaurant

• Managed restaurant inventory

• Coordinated schedules and assigned staff members' shifts

• Trained new staff members on company processes and procedures

• Counseled, mentored and disciplined staff

Education

Associate in Business

Saint Petersburg College - Saint Petersburg, FL

August 1994 to June 1996

High school or equivalent in General

Northeast High School - Saint Petersburg, FL

August 1987 to June 1991

Commercial Driver's License (CDL)

Class A

Expires: October 2023

State: FL

Skills

• Business operations (5 years)

• customer service (10+ years)

• RECEPTIONIST (10+ years)

• RETAIL SALES (10+ years)

• training (10+ years)

• Scheduling (10+ years)

• Payroll (10+ years)

• Operations (10+ years)

• Inventory Management (10+ years)

• inventory (10+ years)

• Team Building (10+ years)

• Word

• Microsoft Word (10+ years)

• Outlook

• Marketing (10+ years)

• Sales (10+ years)

• Microsoft Office

• Business Development (10+ years)

• Powerpoint

• Microsoft Office (10+ years)

• VMWare

• Encryption

• Help Desk

• Microsoft Excel

• Hospitality Experience (10+ years)

• Strategic Planning

• Merchandising

• Cash handling

• Time management (10+ years)

• Logistics (10+ years)

• Clerical experience

• Classroom experience

• Instructional design

• Project management

• Analysis skills

• Accounts receivable (10+ years)

• Risk Analysis

• Technical Support

• Microsoft Windows Server

• Proposal Writing

• English (10+ years)

• Dispatching (9 years)

• Employee relations (10+ years)

• Forecasting (10+ years)

• Operating systems

• Financial management (10+ years)

• Guest services (10+ years)

• Human resources

• Shipping & receiving (8 years)

• Transportation management systems

• Management (10+ years)

• Leadership (10+ years)

• Administrative experience

• Recruiting (10+ years)

• Typing

• Scripting

• ATS

• P&L Management

• Warehouse experience

• RF scanner

• Customer support

• Financial planning

• Data management

• Public relations

• Conflict management (10+ years)

• Data management

• B2B sales

• ADP

• Accounts payable (10+ years)

• Accounting

• Database management

• Outside sales

• Teaching

Certifications and Licenses

driver's license

Assessments

Technical support — Completed

February 2020

Performing software, hardware, and network operations. Full results: Completed

Customer service — Completed

February 2020

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Training and development background Customer service-oriented Financial leadership ability Exceptional interpersonal communication Strategic planning skill Coaching and mentoring

Team leadership expertise Timeline management

Business operations knowledge Efficient multi-tasker

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