Customer Service Assistant Manager
Resume:
Valentino M. Stubbs
Sandilands Village Road
Nassau, Bahamas
Phone: 242-***-****
E-mail: ady616@r.postjobfree.com
Dear Sir\Madame:
I am writing to express my interest in working at your organization. It is my desire to grow professionally, to utilize the knowledge and skills I have and to acquire new skills, while helping the organization to meet and surpass its goals. I believe that with my positive attitude and willingness to learn I will be an asset to the organization. My most recent work experience includes Popeye’s Louisiana Kitchen Bahamas where I work as an Assistant Manager. In this capacity, I have developed strong organizational, leadership, communication, problem solving and multi-tasking skills. I have also gained experience in effective customer service. My typical day to day duties include overseeing shifts, scheduling staff to suit the needs of the company, ensuring that profit and loss is protected as much as possible by inventory counting, product waste management and increasing sales and our client base with speedy service. Other duties of mine include filing, data entry, cash control, bank reconciliation, placing and receiving orders for products and inventory. I understand that excellent customer service is crucial to a successful business, and I take pride in it and ensure that all my team members assist in providing customers with quality service. Furthermore, I have the privilege of overseeing the training of kitchen staff, new employees and assisting with the training of incoming managers.
As an employee of your organization, I would bring a focused and excellent quality of work as I am reliable, meticulous, honest, and hard-working. I enjoy working with others; I can work with or without supervision as I have high regards and respect for authority. If given the opportunity, I assure you that I will excel beyond your expectations. Yours sincerely,
Valentino M. Stubbs
Valentino M. Stubbs
Sandilands Village Road
Nassau, Bahamas
Phone: 242-***-****
E-mail: ady616@r.postjobfree.com
OBJECTIVE
To grow professionally, to utilize the knowledge and skills I have and to acquire new skills, while helping the organization to meet and surpass its goals. EDUCATION
The University of The Bahamas, Oakes Field 2020-Present Bachelor of Business Administration in Management
Doris Johnson Senior High School, Prince Charles Drive 2007-2010 High School Diploma
CERTIFICATES & AWARDS
Early Access Training Centre Patient Care Assistant June 2022 International Compliance Association Essentials KYC/CDD July 2021 ServSafe Food Safety Certificate April 2021
Strategic HR Associates Leading Right and Effective Communication March 2021 Synergy Bahamas & National Training Agency QuickBooks Pro 2014 November 2017 Bahamas General Certificate Secondary Education 2010 Bahamas Junior Certificate 2007
WORK EXPERIENCE
Popeye’s Louisiana Kitchen Bahamas
Prince Charles, Nassau, Bahamas
Assistant Manager 2018-Present
• Receiving, posting, and counting inventory.
• Cash Management- Counting and managing company’s safe, Reconciling Cashiers’ end of shift draws, Bagging and Depositing Cash.
• Training new staff and managers in cash and operating procedures of company and recipes
• Receive and handle all customer complaints and discrepancies.
• Speak basic conversational Spanish with customers to place their order.
• Ensuring that teams follow HME procedure to deliver fast service.
• Utilize Food tech services and devices to achieve to optimum service and speed.
• Overseeing Team Performance on Shifts.
• Plan and create daily sales forecast.
• Inputting new staff and managers into data base and creating file folders.
• Stocking, prepping, and ensuring that we are rush ready.
• Creating crew schedules.
• Ensuring kitchen cleanliness and maintenance.
Popeye’s Louisiana Kitchen Bahamas
Prince Charles, Nassau, Bahamas
Cross Trained Staff 2015-2017
• Preparing food orders simultaneously.
• Distributing food to servers, serving food and beverages to customers.
• Washing dishes, cooking surfaces or related utensils and equipment.
• Keeping the kitchen clean and organized.
• Adhering to food safety regulations and procedures.
• Cashing
LANGUAGES & SKILLS
- Customer service -Problem solving ability -Communication skills -Critical thinking skills
- Computer literate -Interpersonal skills -Organizational skills -Multi-tasking skills
- Basic Spanish
REFERENCES
Ms. Felicia Rolle
General Manager
Popeyes Louisiana Kitchen Bahamas
Mr. Kelsey McPhee
Acting District Manager
Popeyes Louisiana Kitchen Bahamas
Mrs. Vanessa Rolle
Student Services Director
Ministry of Education
Mrs. Patricia Williams
Spanish Teacher
Doris Johnson Senior High
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