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Customer Service

Location:
Los Angeles, CA
Posted:
August 24, 2023

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Resume:

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X PRO.RESUME. 6.24. & fh

Margie (Charli) Wong

EMPLOYMENT

HISTORY:

UNIVERSITY OF CALIFORNIA, LOS ANGELES - Los Angeles, CA

*/****~ 1/2021 Senior Catering Sales and Event Manager

‘A team member ofthe largest on-campus Caterer; responsible for sales and service of meeting

space, food and beverage for major Conference Centers to university and non-universty cents;

team representative to trade shows and fairs; proficient in Delphi, Meeting Matrix and Windows

INT. Worked with clients for a successful event from inception to fruition

‘SEGA GAMEWORKS ~ Universal City, CA

4/1997 1/1998 Training Specialist

Right arm person to Director of Training: coordinated, organized and prepared training materials

for new opening sites; key trainer with opening team trainers on the road: exercised excellent

negotiation skils for cost effectiveness for all vendor purchasing, including air travel and hotels.

UNIVERSITY OF CALIFORNIA, LOS ANGELES MEDICAL CENTER ~ Los Angeles, CA

6/1995 3/1997 Catering Coordinator

Sales and customer service of food and beverage: supervised staff; overseer of catered events;

accomplished all administrative responsibiliies including preparation and completion of financial

reports; coordinated and managed vendor purchasing.

RED LION HOTEL LOS ANGELES AIRPORT ~ Los Angeles, CA

9/1992-6/1995 Catering Sales Manager

Performed responsibilities of Convention Services Manager, liaison for clients to all hotel

departments; promoted to Catering Sales Manager. sales of hotel meeting space and food and

beverage; supervised staff; completed Manager on Duty monthly assignment

UNIVERSITY OF CALIFORNIA, LOS ANGELES ~ Los Angeles, CA

10/1991 - 9/1982 Program Representative Il (Conference Planner)

Organized and implemented Executive Education programs. Prepared, coordinated and managed

assigned programs: responsible for programs’ budgets and publicity of programs; administrated

and operated all details ofthe programs: supervised staf.

KUSHNER AND ASSOCIATES - Los Angeles, CA (Destination Management Company)

3/1990 10/1991 Program/Operations Manager

Goordinated, organized and operated programslevents from initial cient contact to budget

negotiations: managed national, corporate, associations and incentive accounts; sales and

customer service to all accounts.

UNITED AIRLINES - £1 Segundo, CA

12/1986 ~ 7/1989 Employee Transportation Coordinator (8/1988 - 7/1989)

Requested to work on special assignment; developed and created Trip Reduction Pian for the

company to increase ride sharing in compliance with Goverment regulations; successful in

getting the plan approved by the goverment agency SCAQMD.

Reservations Sales Representative (12/1986 ~ 8/1988)

‘Sales and customer service of passenger reservations sales; utiized Apollo system; trained and

implemented effective sales. Selected and completed Management Development Program,

EDUCATION: California State University at Northridge, Northridge, CA

B.S. - Business Administration. Dean's List

REFERENCES: Available upon request.



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