Technical Support/Customer Service/Security
Resume:
Avery Reese
Certified IT Support Specialist
Garland, TX 75040
*****.*********@*****.***
I am a fast learner, have excellent communication skills and am a flexible team player with more than a decade of customer service experience, and just short of a decade in team management. I possess exceptional people skills and am fully capable of performing tasks in an effective and timely manner. I'm very detailed oriented and organized and multi-task very well. I have high analytical and risk management skills all waiting to be put to use. Authorized to work in the US for any employer
Work Experience
Assembler/Production
Ziosk - Dallas, TX
June 2023 to August 2023
Assembly and Testing
Commissioned Officer
Congregational Security Inc - Dallas-Fort Worth, TX August 2020 to April 2023
(2 years 7 months)
Provide armed protection for persons and property throughout the Dallas/Ft. Worth metroplex Assembly Line Worker/Machine Operator
Shutterfly - Plano, TX
November 2022 to November 2022
Assembly line worker for ShutterFly Plano
Sergeant
TRI County Protective Services LLC - Dallas-Fort Worth, TX January 2019 to August 2020
(1 year)
Lead a team of commissioned officers in providing outstanding security solutions Commissioned Officer
TRI COUNTY PROTECTIVE AGENCY INC - Dallas-Fort Worth, TX May 2016 to August 2020
(4 years 4 months)
Front Desk
AMF Richardson Lanes - Richardson, TX
May 2015 to June 2016
(1 year 2 months)
Janitor
North Dallas Community Bible Fellowship Church - Richardson, TX November 2014 to April 2015
(6 months)
Cleaning the building; set up and breakdown for events; basic customer service skills Call Center Representative
Pace AT&T - Richardson, TX
August 2014 to November 2014
(4 months)
Answered inbound calls regarding technical support for AT&T customers Print Production Coordinator
EDMC - Dallas, TX
August 2013 to May 2014
(10 months)
Fixing basic malfunctions, refilling printer throughout the Arts Institute of Dallas campus. Performances basic customer service skills while communicating with students and teachers fulfilling their printing specifications.
Head Lifeguard & Swim Instructor
Texas Instruments - Dallas, TX
June 2009 to August 2013
(4 years 3 months)
Insure overall pool safety and instruct patrons of all ages on swimming techniques according to ARC
(American Red Cross) standards an mandates. Managed a team of guards an teachers, keeping certifications current, making schedules, and training. Call Center Representative
Health Fitness Concepts RN, LLC. - Plano, TX
December 2010 to January 2011
(2 months)
Answered inbound calls regarding client HIPPA information. Booked health screening appointments and locations, and place orders for home testing kits. Book Seller
Collin College - Plano, TX
April 2008 to January 2010
(1 year 10 months)
Help students find the right books and supplies for classes. Swim Instructor/ Lifeguard
City of Plano - Plano, TX
May 2006 to May 2008
(2 years 1 month)
Insure overall pool safety and instruct patrons of all ages on swimming techniques according to ARC
(American Red Cross) standards an mandates.
Greeter/ Cashier
GameStop - Plano, TX
December 2005 to December 2005
(1 month)
Divided time greeting customers and advising them on game purchases as well as operating POS system Education
Certificate in Information Technology
Coursera - Dallas-Fort Worth, TX
August 2022 to January 2023
Bachelor of Arts (BA) in Music Performance, General Arts Institute of Dallas - Dallas, TX
January 2013 to December 2014
Bachelor of Arts (BA) in Music Performance, General Collin College - Plano, TX
January 2008 to December 2010
Skills
• IT Security Policies & Procedures
• IT Security Policies
• IT Security Operations
• IT Security Best Practices
• Information Security
• Information Security Management
• Supervisory Skills
• Computer Science
• Vulnerability Assessment
• Penetration Testing
• Technical support
• Swimming
• Surveillance
• Loss prevention
• Security
• Emergency management
Languages
• English - Fluent
Links
http://linkedin.com/in/averyreese
Awards
Credly _Google IT Support Certificate
January 2023
Certifications and Licenses
Technical Support Fundamentals
August 2022 to Present
The Bits and Bytes of Computer Networking
September 2022 to Present
Operating Systems and you: Becoming a Power user
October 2022 to Present
System Administration and IT Infrastructure
December 2022 to Present
IT Security: Defense Against the Digital Dark Arts January 2023 to Present
Google IT Support Specialist
January 2023 to Present
Credly - Google IT Support Certificate
January 2023 to Present
Assessments
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Technical support — Proficient
April 2023
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Proficient April 2023
Responding to technical support situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
1. Nicholas Lee- TechNickLee: 443-***-****, ***************@*****.*** 2. Misty Morris- CSI, Tri-County Protective Services: 214-***-**** 3. Christopher Peterson- Tri-County Protective Services: 972-***-****, *********.****@*****.*** 4. Jahmal Burton: 401-***-****, ************@*****.*** 5. Twalisha Williams: 214-***-****
Contact this candidate