Customer Service Representative

SARABJEET KAUR

MOBILE: 647-***-****

Email: *********.*****@*****.***

Objective

Motivated honor roll high school student, with proven leadership skills and a history of philanthropic involvement, seeking work experience and professional development opportunities.

Education

1.Masters of Computer Application

2.Masters of Science (Computer Science)

3.Post Graduate Diploma in Computer Application

4.Bachelor of Arts

Technical skills

Proficient in Microsoft office suite(world, Excel, Power Point)

Knowledge of C, C++, JAVA, HTML, OOPs computer languages.

Expert knowledge of DBMS and NETWORKING.

Comfortable working with both Microsoft window 10 and Mac OS X

Skills & Abilities

Communication skill: Friendly, interact with easily.

Teamwork: Excellent team player and willing to collaborate with people from different backgrounds.

Reliability: Punctual person who meets the deadline on time.

Organised: Excellent planning skills and multitasking when needed.

Hardworking: Work with passion and dedication.

Quick Lerner: Learn new things quickly and easily.

Work Experience

Vishal Mega Mart (Bathinda, Punjab) (Sep 2021- Nov 2022)

Role: Customer Service Representative

Resolve customer complaints via phone, email, or social media.

Use telephones to reach out to customers.

Greet customers warmly and ascertain problems or reason for call.

Assist with placement of orders, refunds, or exchanges

Big Bazzar (Punjab) (March 2020- May 2021)

Role: Part Time Cashier/ Receptionist

Register sales on a cash register by items, itemizing and totalling customers purchases.

Assisted customers with locating items.

Customer services including handling questions and concerns.

SSMG College (Bhgta bhai ka, Punjab)

(Jan 2014-April 2017)

Role: computer proficient

Worked as computer lecturer.

Worked as office clerk assistance.

Volunteer Work

Manukhta NGO : Non profit Organisation

Participate in HIV/AIDS awareness program and led education awareness campaign in nearby slums and orphanages.

Coordination and management all the agencies grief programs

Manage and update curriculum and provide on going education to the community

Team Coordinator and Fundraiser:

Khalsa Organization

Coordinated a team of volunteers and ensured cooperation with organization in the field.

As a fundraiser I worked on securing funding and donations for the project’s activities.

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