Security Guard Customer Service

Haikel El Ayba

Address: Chebba **** Mahdia Tunisia

Email: *********@*****.***

Nationality: Tunisian

Marital Status: Single

Date of Birth: 10/05/1994

Language Skills: Fluent French, Fluent English

Health: Great health; Non-Smoker; No tattoos

Availability: Immediately

Professional Summary

The Security Guard forms an integral part of the Security Team, and together with other team members forms the

first line of defense in controlling the access points to the ship and the screening process of guests, employees and visitors. The Security Guard assists in implementing and enforcing the ship security policies and ensuring ISPS standards are maintained at all times.

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Core Qualifications

Extensive knowledge of hotel security services

Knowledgeable in latest customer service policies

Familiar with a range of security devices including surveillance and locking systems

Ability to perform effectively with cross-functional groups and departments

Experience

Housekeeping Utility

M/V Renaissance

22/09/2022 – 20/01/2023

Responsibilities:

Maintains the cleanliness and sanitation of each cabin occupied and non-occupied.

Achievements:

- Must ensure the cleanliness of the staterooms, coordinating with the Assistant Steward/ess the various daily cleaning tasks.

- Provides personal assistance to Guests and aims to exceed their expectations.

- On embarkation day, must meet Guest’s in the assigned section, assist them entering the suites.

- Handle all the linen necessary for the daily operation taking care of the necessary exchange in the Ship’s Laundry.

- Takes care of Guest’s personal laundry requests, taking it to and from the laundry and presents laundry bill to the Guests (charged to Guest account).

- Responsible for work, conduct, appearance, and performance of Assistant Steward: must report any deficiencies to the Chief Housekeeper.

- Responsible for safe handling of equipment in the section: vacuum cleaner, stewardess cart, etc.

Security Guard

Movenpick Hotel Sousse

21/05/2014 – 19/06/2022

Responsibilities:

The Security Guard will patrol the hotel during the night time hours and implement the Master’s Rules and Regulations. He is under the supervision of the Watch keeping Officer while acting as a Response Guard.

Achievements:

-During Safety Rounds the Security Guard shall always be alert and follow the designated procedures

-The Security Guard shall immediately inform the Duty Officer on the Bridge and any other concerned Officer of any incident which has occurred

-The Security Guard shall always be alert to take emergency action with any situation.

-The Security Guard shall report immediately any unusual incidents or situations

-Security Guards shall conduct frequent security inspections on the crew quarters during his/hers duty hours

-The Security Guards shall attends meetings, training activities, courses and all other work-related activities as required Perform related duties as required

-Maintained safe environment for all guests and hotel employees

-On daily basis escorted cashier for transportation of daily receipts and other valuables

-Address guest queries and concerns investigating issues of damages or theft

-Acted as liaison between local authorities when needed

-Capable of providing first aid services when waiting for emergency services is not an option

-Proficient in sophisticated surveillance equipment and monitoring devices

-Complied with hotel and local security standards

Security Guard

Nour Palace Hotel Mahdia

22/06/2012 – 15/03/2014

Responsibilities:

The first response whenever necessary to preserve the safety of guests. You must always be alert and prepared to respond to unusual incidents according to proper procedures, reporting all incidents to the Chief Security Officer.

Achievements:

-Maintained safe environment for all guests and hotel employees

-On daily basis escorted cashier for transportation of daily receipts and other valuables

-Address guest queries and concerns investigating issues of damages or theft

-Acted as liaison between local authorities when needed

-Capable of providing first aid services when waiting for emergency services is not an option

-Proficient in sophisticated surveillance equipment and monitoring devices

-Complied with hotel and local security standards

-The Security Guard shall immediately inform the Duty Officer on the Bridge and any other concerned Officer of any incident which has occurred

-The Security Guard shall always be alert to take emergency action with any situation.

-The Security Guard shall report immediately any unusual incidents or situations

-Security Guards shall conduct frequent security inspections on the crew quarters during his/hers duty hours

-The Security Guards shall attends meetings, training activities, courses and all other work-related activities as required Perform related duties as required

Education

2010 - 2012: Institute of tourism Monastir

2007 - 2010: Secondary Ibn Roched Mahdia

Leisure Activities:

Football, tennis, personal fitness, dining out and socializing, computers, travel

Contact this candidate