Customer Service Entry Level
Resume:
Waterford, MI
********@*****.***
Nicole Irwin
- Seeking an entry level position in a field that I am passionate about; where I can highlight my personal strengths and business acumen to bring added value to the team and elevate the customer experience
- Self Motivated, Detail-Oriented with Strong Communication Skills
- Experienced in Microsoft Office & Google Docs
P
Receptionist
Paradise Nails - Commerce, MI
September 2022 to May 2023
- Customer service representative for salon
My ability to be customer experience focused was extremely useful in this high volume setting. My multi-tasking capability really shined here. While scheduling appointments I was also answering the phones and taking payments from clients. Aside from being the up front receptionist, I also helped out the nail techs by helping them find the nail colors for their clients, getting the pedicure tubs set up, and directing clients where to go in the salon. Bartender/Server
The Lakes Bar and Grill - Commerce, MI
June 2018 to May 2022
- Sole employee responsible for managing the day shift My ability to multi task well has allowed me to successfully tend bar, wait tables, and answer phones all while providing the highest level of customer service. This position has challenged my problem solving skills and given me the masterful skill of maintaining a professional and approachable manner even under the highest levels of stress. Salon Manager
Danielle’s Salon and Spa - West Bloomfield, MI
November 2017 to May 2018
- General manager tasked with opening and running new salon Aside from being the general manager, I was also the head receptionist. I was in charge of setting up and managing payroll, setting up and making sure the credit system ran properly, in charge of hiring stylists and other receptionists. I was responsible for scheduling appointments, keeping clients happy, and created a website for the salon. I made business cards, several SKILLS
• Verbal & Written Communication
• Performs Well Under Stress
• Highly Accountable and Equally Coachable
• Training and Leading a Team
• Customer Experience Focused
• Detail Oriented Maintenance Expert
WORK EXPERIENCE
Waterford, MI
********@*****.***
Nicole Irwin
- Seeking an entry level position in a field that I am passionate about; where I can highlight my personal strengths and business acumen to bring added value to the team and elevate the customer experience
- Self Motivated, Detail-Oriented with Strong Communication Skills
- Experienced in Microsoft Office & Google Docs
Groupon ads, and resolved employee/customer complaints and disputes. Lastly, I self taught myself the computer system which controlled all the functions of the salon (i.e. booking appointments, entering all the salon products into the system, entering all the services into the system, and payments received).
Bartender
The Penthouse Club – Detroit, MI
September 2008 to May 2018
- 10 Years of Dedicated Employment with Increased Levels of Responsibility / Multiple Promotions
I began my employment as a waitress and within 3 years was promoted to lead server. Added responsibilities included creating and managing the schedule, supervising the maintenance of individual stations and the overall environment within the restaurant, training employees and resolving customer complaints. Within 5 years I began to bartend, I was a very quick study and within only a few months was the top earning bartender. This is where I began to level up my ability to communicate with customers in a personal and professional way - ensuring each and every patron had a great experience at the club. GED
Wayne Memorial High School
Wayne, MI September 1998 to April 2001
EDUCATION
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