Customer Service Data Entry

Jailene Veras

Fort Lauderdale, FL 754-***-**** *************@*****.***

Summary

Results-driven administrative professional with exceptional interpersonal skills and proven ability to excel in diverse client interactions. Goal-oriented, adaptable, and detail-oriented. Bachelor’s degree in Interdisciplinary Studies with a concentration in health and human concerns. Proficient in delivering outstanding customer service, improving business performance, and providing exceptional customer service.

Education

Florida International University Miami, FL

B.A Interdisciplinary Studies/Health and Human Concerns August 2017-July2020 Work Experience

Johnny Was

Sales Stylist/Key Holder Sunrise, FL

July 2020-Present

● Maintain up-to-date knowledge of sales, promotions, payment policies, and security practices.

● Consistently exceeded weekly sales goals and monthly incentives.

● Trusted to open or close the store in the absence of management.

● Proactively contributed to business expansion by capturing client data, conducting outreach, and ensuring follow up.

Heartland Hospice

Hospice Support Associate / Administrative support specialist Plantation, FL August 2020-June 2023

● Provide compassionate companionship to hospice patients, fostering a supportive and caring environment.

● Collaborate with healthcare professionals and families to optimize patients’ quality of life.

● Managed patient medication schedules and performed administrative duties.

● Diligently monitored patients’ conditions, promptly communication changes to the healthcare team.

● Maintain accurate and organized records of patient interactions and submit reports to the coordinator.

Cora Physical Therapy

Rehabilitation Support Volunteer Lauderhill, FL

July 2021-October2021

● Welcomed and greeted all guests, ensuring a positive experience upon arrival.

● Assisted with analytical tasks and maintained precise data entry.

● Safely coordinated patient transfers, prioritizing their safety and comfort throughout the process

● Instructed patients in various exercises under therapist supervision.

● Maintained confidential and organized records of patients’ personal and medical details, showcasing strong administrative expertise.

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