Customer Service Representative
Resume:
KATHERINE HOLLAND
***** * **** **. **. Broken Arrow, OK 74014
ady5wb@r.postjobfree.com
ady5wb@r.postjobfree.com
PROFESSIONAL SUMMARY
Knowledgeable and resolute customer service professional with extensive experience in customer driven industry. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport with client. Motivated to maintain customer satisfaction and contribute to company success.
EDUCATION —
WORK HISTORY
Oklahoma Junior College
Associates Degree in Travel and Accounting.
Graduated with honors.
Elected President of selected associations.
11/2021 – current (full-time)
Administrative Assistant • Pathology Laboratory Associates
Assists COO, CFO and two Executive Directors with daily corporate tasks and functions.
08/2022 – current (part-time)
Customer Service Representative – At Home retail
Stock, Condition, Cashier, whatever assistance necessary to maintain store safety, appearance, and a positive customer experience overall.
06/2014 – 09/2021
Customer Service Representative • EagleBurgmann Industries LP
Provided ongoing customer service and managed all shipping and receiving. Was primary contact with inquiries, requests, customer complaints.
06/2009 – 07/2013
Director of Operations • Carter Healthcare and Hospice
Oversaw 6 Homehealth and 4 Hospices throughout the state of Oklahoma.
KEY SKILLS —
COMMUNICATION
Sales expertise.
Local/Int’l shipping.
Knowledgeable in EPA, OSHA, DOT regulations.
Complaint resolution.
Multiple report preparation.
Order Fulfillment.
Inventory.
I specialize in quality, speed, and process optimization. I am particularly articulate, energetic, and purposeful with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
LEADERSHIP
Most notable management accomplishment. Highly successful in managing an Environmental firm for 19-years. While the president of the company’s focus was on increasing sales, my responsibility was administration, management, etc. while growing the company from 2 employees to 37 and in 7 states.
REFERENCES
[Available upon request.]
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