Customer Service Assistant Manager
Resume:
Sohail Usmani
Houston, Texas 77083
OBJECTIVE
To pursue a career opportunity in customer care with potential for mutual growth and development. To benefit an organization with continuous teamwork and leadership.
STRENGTHS
Do whatever it takes to achieve the targets and goals.
Coach like team leadership with effective communication and inter-personal skills.
Consistent role model in passionate customer service.
Excellent track record in getting customer loyalty and satisfaction.
RELATED EXPERIENCE
CARE GIVER
TEXAS QUALITY ONE, HOUSTON, TEXAS, 12/2018 – PRESENT
Providing personal assistance to elderly in mobility, transportation and completion of daily chores.
RESTAURANT MANAGER
DENNY’S, HOUSTON, TEXAS, 01/2018 – 06/2018
After successful completion of training, helped a store in achieving 95% score in food safety, quality and sanitation inspection. Hired and developed team members for the front and back of the house.
ASSISTANT MANAGER
ACG OF TEXAS(IHOP), HOUSTON, TEXAS, 07/2008 –01/ 2018
Consistently reached labor and food cost goals within the allowed budgets. Effectively reached double digit increase in sales. Assisted the General Training Manager in training and development of newly hired managers. Was also responsible for hiring and development of new team members and leaders, ensuring understanding of expectations and procedures.
Other duties included ordering and receiving merchandise, weekly inventory counting and financial reporting.
ASSISTANT MANAGER
FLYING J TRAVEL PLAZAS, BAYTOWN, TEXAS, 03/ 2005 – 12/2007
Was hired as a Quick Service Restaurant Manager. Did beat all sales targets in six months and was eventually assigned to the full- service restaurant. Developed and modified par levels for food ordering and production for the buffet service. Later, assisted in the Grand opening of three new locations as a trainer in New Restaurant Operating team.
EDUCATION
BACHELORS - OF- COMMERCE
Major in Accounting
UNIVERSITY OF THE PUNJAB, LAHORE, PAKISTAN
SUPPLEMENTAL
HIGHLY DEPENDABLE, DEDICATED, ENTHUSIASTIC AND CONSCIENTIOUS. PROBLEM SOLVER WITH EXCELLENT ANALYTICAL AND LISTENEING SKILLS. EXHIBIT PROFESSINALISM, OBJECTIVITY, POSITIVE SELF IMAGE WITH GOOD SENSE OF OBSERVATION. SPECIAL INTRESTS INCLUDE KEEPING FIT, GENERAL READING AND CURRENT AFFAIRS. LOVE EATING OUT.
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