Customer Service Representative
Resume:
LaTania Pride
To work for a company that stands by their core values. A company that promotes from within and allows coworkers to help each other for the good of the company. I am a self-motivator and quick learner who loves to share my knowledge with others.
30790 West Weldon Ave
Buckeye, Arizon 85396
************@*****.***
EXPERIENCE
Opendoor, Tempe, AZ — Customer Service Advocate
Novmeber 2021 - April 2023
●Guide customers through the Open Door experience with home-buying and home selling.
●General information and conflict resolution via chat, email, phone
●Collaborate closely with internal teams (sales, valuation, renovation) and external partners(title/escrow, lenders) to deliver a perfect experience to Open door agents and its clients.
●Collaborate on developments for new customer experience programs.
Ring, Temp, AZ — CSR Agent (Chat)
July 2017 - April 2021
●Providing technical support and troubleshooting for various home automation security products.
● Setting up monitoring service and billing for security systems and cameras as well as canceling and relocating services when needed via chat.
Super Shuttle, Tempe, AZ — Customer Service Representative
April 2016 - January 2017
●Assisting customers with transportation reservations to and from the airport.
● Assisting with adjustments and cancellations when necessary.
EDUCATION
New Madrid Count Central High School, New Madrid, MO — General Studies
August 1993 - May 1997
SKILLS
Microsoft Office
Windows 10
IOS (pc, laptop, phones, and tablet)
Zendesk
Twilio
Avaya
Ten-keypad
Typing 40 wpm
AWARDS
Stay Humble Award
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