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Customer Service Operations Manager

Location:
Englewood, OH
Posted:
August 23, 2023

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Resume:

Christopher D. Curtis

**** * ********** ****** **** Rd. Englewood, Ohio 45322

Cell: 937-***-**** – Email: ady5rb@r.postjobfree.com Objective: Experienced manager and relationship builder, looking to secure a position with a company where my experience, knowledge, and accomplishments will allow me the opportunity for growth. Work Experience

Curtis Consulting, Dayton, Ohio March 2016 – Present Warehouse /Operations Management Consultant

ShopSmith & Craynon Fire Protection

Conducted department interviews to find system and process deficiencies to improve procurement and business functions.

Implemented and train all employees on new processes to instill pride and ownership in their work and increase retention.

Developed packaging that is uniform and professional.

Analyzed & develop action plans to resolve warehouse issues for cost savings 15-20%.

Mentor and trained Department Leads to take ownership of their departments for higher output.

Acted as a liaison between management and employees.

Maintain customer relations after my projects were completed for future business RW Earhart Company, Dayton, Ohio January 2015 – March 2016 Commercial Fuels Distributer

Logistics Coordinator

Maximize efficiency in use of transports and home fuel trucks

Analyze logistics data to monitor performance and implement improvements including on time deliveries.

Act as a liaison and negotiator to improve relationships with customer and suppliers.

Understand and administer quality, materials and procurement policies

Customer service in critical times of outages

THE DISH DRIVE THRU AND DELI April2009-December 2014 Beverage Drive Thru and Restaurant

Owner operator of business

Hired, trained and managed 12 people for daily business

Tracked sales, taxes and inventory

Retrained 95% of staff from open to close of business

Created marketing plan that grew business 26% after first year OHIO VALLEY AFM/PETRO VENTURES, West Chester, Ohio August 1994-March 2008 Retail fuels and bulk fuels distributor

Director of Fuels operations

Responsible for an annual $450M fuel budget and monthly P&L statements.

Improved CPG margins by 38% over a 12-month period by changing pricing structure and spreads

Developed new account proposals and negotiated proposal elements to deliver new business growth targets

Coordinated logistics of fuel inventory for 120 locations

Managed maintenance department for 180 locations, including POS, dispensers, signs, car washes, canopies and grounds

Conducted site surveys for recommendation of new locations – grew location totals from 25 to 180 in ten years

Managed wholesale supplier relationships of fuel, products and transportation Education

University of Rio Grande, Rio Grande, OH

BA: Marketing

Other Skills

Highly proficient in the PC Windows environment including Microsoft Word, Excel, PowerPoint, Access, and Outlook. Proficient in Netmeeting; SAP, SMARTLogix, TMW, SAGE ISO 9001/1400I, Forklift certified



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