Customer Service Assistant Manager
Resume:
RAQUEL DAMIANI
Costumer Service
347-***-**** · *************@*****.*** · Whitestone, New York 11357
Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Experience
Assistant Manager
BRISAS DEL MAR II SPANISH RESTAURANT, Rockaway Park, NY
September 2016 - Present
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Helped oversee the daily operations of the store, managing staff and inventory.
Coached and mentored new employees on company policies and procedures.
Communicated with clients to address questions, concerns, and needs and provide quality customer service.
Monitored sales performance to identify potential areas for improvement.
Resolved customer complaints and handled refunds and returns to promote satisfaction.
Handled employee discipline and termination according to company policies.
Oversaw daily financial transactions and managed cash flow to suppport profitability.
Tracked store inventories and replenished products according to demand.
Coordinated employee schedules according to staff availability and processed time-off requests.
Managed company orders, expenditures and sales to meet budget and revenue targets.
Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
Assisted with new employee training and conducted performance reviews to track overall progress.
Bar Manager
COMPASS GROUP. ETIHAD AIRLINE, Spring Field Gardens, NEW YORK
January 2015 - October 2016
Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
Kept detailed and up-to-date records of inventory, budgets, and payroll.
Built and managed team to keep daily operations running smoothly.
Delivered exceptional customer service by tending to guest needs.
Created and maintained a secure and safe environment for customers and employees.
Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
Costumer Service
NIKE- RETAIL STORE, Flushing, NEW YORK
May 2014 - January 2015
Focused on learning new skills and staying updated with industry changes.
Identified ways to improve efficiency in operations and implemented process changes.
Met deadlines while maintaining high-quality deliverables.
Worked with coworkers to complete tasks.
Responded quickly to meet customer needs and resolve problems.
Committed to delivering excellent customer service while working in a fast-paced environment.
Costumer Server
COMPASS GROUP/ BRITISH AIRWAYS, Spring Gardens, NEW YORK
February 2013 - May 2014
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Committed to delivering excellent customer service while working in a fast-paced environment.
Identified ways to improve efficiency in operations and implemented process changes.
Responded quickly to meet customer needs and resolve problems.
Restaurant Food Server
BRISAS DEL MAR SPANISH RESTAURANT, Rockaway Park, NY
August 2007 - October 2012
Followed up with guests after their meals to correct any issues or concerns they may have had.
Answered questions about menu selections, making recommendations as appropriate.
Performed side work duties such as stocking ice bins, refilling condiment containers.
Assisted other servers during peak periods or when short staffed.
Delivered food promptly while ensuring accuracy of order and quality of product.
Collaborated with kitchen staff to ensure proper timing of meals for all guests.
Replenished supplies such as utensils, napkins, condiments., as needed.
Greeted customers and provided friendly service in a timely manner.
Ensured compliance with health and safety regulations by maintaining cleanliness standards in dining area.
Demonstrated knowledge of menu items, specials, ingredients, and preparation methods.
Maintained professional attitude at all times when interacting with customers or team members.
Education
Liberal Studies
St Johns University, Jamaica, New York
January 2017
Associate In Arts (A.A.) In Liberal Arts
Queensborough Community College, Bayside, New York
May 2013
Languages
Spanish
Advanced (C1)
1st Language
Skills
Time Management
Customer Relationship Management
Staff Supervision
Staff Development
Closing and Contract Negotiations
Financial Management
Business Planning
Customer Relations
Staff Training
Contact this candidate