Customer Service Human Resources

MARIA HERNANDEZ

Augusta, GA *********@*****.*** 706-***-****

PROFESSIONAL SUMMARY

Dedicated professional with proven performance in leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization

WORK HISTORY

Business office manager

SC and GA House Calle

Verified medical insurance

Assisted patients with billing and payments.

Completed any missing patient information in registration

Assisted with employee onboarding process

Completed patient cases in billing

HR Generalist

Securitas April 2022

• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

• Oversaw and managed hiring process and assisted human resources.

• Maintained and updated employee records to support accuracy and compliance.

• Scheduled and conducted new employee orientation.

•Contacted job applicants to inform about application status.

Account Receivables Specialist

Convergent Outsourcing September 2020

• Generated invoices upon receipt of billing information and tracked collection.

• Effectively communicated with clients about payment needs and Kept updated.

detailed and accurate ledgers.

• Input financial data and produced reports using Software.

• Streamlined daily reporting information entry for efficient record keeping

Purposes.

• Utilized Software and Software to analyze, store and record company financial.

TRC Staffing

Collection Representative November 2019

• Processed payments and contracts on accounts.

• Resolved challenging situations with friendly but firm strategies.

Recorded all information regarding financial status of customers

Delivered exceptional customer service on collection calls and maintained calm

and professional demeanor.

Achieved performance goals on consistent basis.

• Maintained high volume of calls and met demands of busy and productive group.

• Trained new team members on scripts, company services and collection strategies.

EDUCATION

High School diploma

Butler High School May 2017

SKILLS

Employment data tracking

Customer relations

Employee relations

Microsoft office

Recruiting support

Maintain employment records

Status updates

Languages

• Spanish native

• English Fluent

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