Customer Service Rep
Resume:
Yazoo City, MS *****
***********@*****.***
Otha J. Taylor
SKILLS
● Efficiency improvement
● Order Accuracy
● Patience
● Documentation
● Customer Service
● Fast-paced
● Task Prioritization
● Activities of Daily Living
● Client Transport
● Warehouse Management
● Stowing
● Stocking
● Labeling
● Multi-Tasker
EXPERIENCE
APPLE, Remote — Customer Service Rep.
May 2021 - March 2022
● Assisted clients with investigating orders, and gave them ticket numbers that refreshed constantly without having to call back to back.
● Maintained energy and enthusiasm in fast-paced environments.
● Assist about 85 customers everyday, due to being promoted and being able to assist customers within 8 minutes top.
● Investigated and solved sensitive customer service requests and complaints. Taco Bell, Mississippi — Shift Leader
June 2020 - July 2022
● Schedule and manage a group of 12-15 employees
● Oversee Health Department inspections, and work with franchise owner to follow requirements
● Monitor food and kitchen supplies, ordering more as needed
● Handled opening and closing shift duties, and ensured store safety and cleanliness at all points
Nissan Warehouse, Canton, MS — Lead
September 2022- Present
● Inspect products and report any quality issues to management.
● Quickly and accurately sort materials on racks, bins, and shelves.
● Applied accurate labels to ensure the outbound product was properly stacked and sequenced.
● Used a voice-controlled system to select full-case products using powered pallet jacks.
EDUCATION
Yazoo City High School, Yazoo, MS — Diploma
Certifications:
● CPR Certified
● Safeserv Certified
● Manager Certified
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