Technical Support Customer Service

Porschia Haile

Lindenwold, NJ *****

**********************@***********.***

+1-856-***-****

Work Experience

Customer Service Account Manager

Comcast - Lindenwold, NJ

June 2016 to Present

Managing Customers accounts, trouble shooting assisting customers with technical support. Answering phone calls. Sometimes returning phone calls. Putting orders together for the customers service. Manager in Training (MIT)

Walmart - Somerdale, NJ

October 2012 to June 2016

Providing process improvement leadership to ensure a high quality customer experience. action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Shift Leader

Shoprite - Blackwood, NJ

March 2006 to September 2012

Be a fearless leader. Direct team goals & support the store ; Hold down the fort. Manage department goals. Provide Customers with the most exceptional service and lead my team. Education

High school diploma

Overbrook High School - Pine Hill, NJ

September 1999 to June 2002

Skills

• Troubleshooting (6 years)

• Software Troubleshooting

• Microsoft Windows (6 years)

• Operating Systems

• Network Support

• Technical Support

• Desktop Support

• Help Desk

• Active Directory

• DNS

• VPN

• DHCP

• Information security

• Linux

• Remote access software

• LAN

• Disaster recovery

• Microsoft Exchange

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