Customer Service Data Entry

WENDY KELLER

Toledo, OH · 419-***-****

***********@***.***

Knowledgeable and experienced clerk with expertise in the shipping and supply chain industry seeking a new position where they can utilize their skills with a great company.

EXPERIENCE

OCT. 2005 – JUL. 2023

ASD CLERK, YRC Freight (Yellow)

Review and transpose information from various bills of lading into the Yellow mainframe database to prepare for shipping.

Operate a computer terminal and database system while typing information quickly and accurately.

Read and verify the information presented on a bill of lading from the customer and review it for correctness, special instructions, errors, and other issues that may present themselves.

Identify errors and return incorrect bills of lading to the terminal so it can be corrected.

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Proactively identify when materials require special instructions such as liftgate requirements, customer notification requirements, home delivery / residential delivery requirements, government materials, and shipments that require special packing priorities such as hazardous materials and “do not stack” shipments.

Utilize knowledge of shipping standards to identify barriers that impact customer service, identify missing information, and make corrections prior to completion so it does not affect downstream customers.

EDUCATION

HIGH SCHOOL DIPLOMA, Bowsher High School

SKILLS

Attention To Detail

Critical Thinking and Complex Problem Solving

Typing and Data Entry

Reading Comprehension

Judgement and Decision Making

Negotiation

Quality Control Analysis

Organization and Coordination

Knowledge of Shipping Industry

Judgement and Decision Making

Communication

Relationship Building

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