Ragy Farid

Orlando, FL *****

ady5nv@r.postjobfree.com

+1-407-***-****

Multi-talented customer service employee who is consistently rewarded for success in planning and operational improvements. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. Authorized to work in the US for any employer

Work Experience

Night Auditor/Front Desk Agent

Lake Nona Wave Hotel - Orlando, FL

March 2023 to Present

Responsible for posting charges to rooms, handling credit card authorizations, and ensuring guests receive timely copies of their folios.Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.

Customer Service Ambassador

Orlando International Airport - Top talent - Orlando, FL July 2022 to January 2023

Provides a high-level of customer service to visitors by assisting in finding their way around the airport, answering telephone inquiries, making announcements on the public address system and providing general airport information.

Driver,Non emergency transportation

UZURV360 - Orlando, FL

October 2021 to June 2022

Transport clients to medical appointments and clinics in Orlando and surrounding counties, with service oriented ensure adults and people with disabilities have access to safe, reliable, and affordable transportation.

Night Auditor

Grand Bohemian Hotel - Orlando, FL

September 2019 to September 2021

Responsible for assisting guests with their overnight requests, serving as a front-desk attendant as well as an auditor for the daily guest ledger. Also responsible for various tasks, such as ensuring that all accounts are collected upon, reconciles all accounts, processes invoices and that guests vacate their rooms at the appropriate check-out time.

Bookkeeper

Dreams Construction Company - Orlando, FL

February 2019 to August 2019

Recording transactions such as income and outgoings, and posting them to various accounts, Conducting daily banking activities and reconciling reports to third-party records such as bank statements. Customer Service Agent

British Airways (Orlando Airport) - Orlando, FL

May 2018 to February 2019

Managing and handling counter and ticket sales to transactional customers and commercial accounts and resolve customer issues which bring in and increase the overall sales and customer satisfaction Customer Service Airport supervisor

British Airways - Cairo, EG

June 2000 to April 2018

Egypt

• Handled counter, customer ticket sales, commercial accounts and travel agencies bringing in and increasing the overall Sales of BA Office in Cairo.

• Perform quite satisfactory decisions under pressure, keeping the customers' satisfaction my priority.

• Ensure that all the business processes in a company are risk-management compliant.

• Responsible for ensuring that all regulatory and company policies are adhered to in order to ensure the safe and efficient operation of the airport.

Education

Bachelor's degree in Faculty of Commerce - Accounting St George Language School - Cairo, EG

September 1988 to August 1992

Skills

• Proven competency in multitasking Optimal performance in a challenging environment Creative Attentive Active listener Conflict resolving March 1998: IATA-UFTAA International Air Travel Consultant Diploma (Standard Course). September 1999: IATA

• UFTAA International Air Travel Consultant Diploma (Advanced Course). September 2001- 2004: Working as Instructor in the American University in Cairo for IATA

• UFTAA Diploma). February 2007(4 Weeks): Leadership Course in British Airways

• London. January 2010 (3 Month): Management Training Program in British Airways

• Accounting

• Night Audit

• Account Reconciliation

• Office manager experience

• Accounts Payable

• Auditing

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