Customer Service Call Center

Donald Gottbreht

Mobile Phone: 503-***-****

E-mail: ******.*********@*****.***

OBJECTIVE

Being able to offer end user support along with quality customer service

WORK EXPERIENCE:

IPM Night Monitor

August 6, 2015 - Current

Weekend security, patrol and Cleaning duties

Prepaid Cellphone Customer Service

May 02, 2012 – July, 2012

Express Professionals

Assist callers with billing and cellphone replenishment.

High Speed Internet Technical Support

July 2011 – August 2011

Matrix Networks

Provided customer support involving internet related issues for hotels and RV Parks

Desktop Phone Support

November 2009 - March, 2011

Stream International Beaverton, OR

Performed duties of inbound phone calls for both personal computer systems and gaming console systems. Also support online gaming subscription service.

Phone Support

June 2002 - April, 2009

ACS Inc. Portland, Or.

Helping customers resolve issues that may occur on a daily basis. Whether it be technical or just answer various questions. Also providing my prior experience to new agents after they are hired and till they hit the floor.

I was also a lead CSR for numerous projects. Also helped train new associates with migrations for current contract, Periodically I would be appointed floor support to relieve supervisors during meetings.

DESKTOP Phone Support

June 2000 - March, 2002

Stream International Beaverton, OR

Helping customer resolve various issues with getting their computer working properly. Returning phone messages that customers leave for system help.

Technical Phone Support Operator

June 2000 - March 2002

Stream International Beaverton, OR

Answer technical phone call on various contracts and solve technical issues.

Data Processing/IT Support

February 2000 - April 2000

Willamette Falls Hospital Oregon City, OR

Data Entry while also being on call for Fixing systems through out the hospital that may have had issues during the day/evening.

Store Support / Demographics Coordinator

June 1998 – February, 2000

Hollywood Entertainment Wilsonville, OR

Assisting Stores with customer service matters such as movie checkout, placing movies back on the store shelves after checkin. Also providing customers with movie recommendations depending on the mood for the occasion.

Store Support / Stocker

June 1996 - May 1998

Walmart Comstock Park, MI

Stocking shelves through out the store for customer purchases.

Student Tutor

June 1994 - June 1996

Grand Rapids C. College Grand Rapids, MI

Helping students with computer oriented questions. Also providing one on one computer sessions and organizing internet based tutoring sessions.

EDUCATION

Grand Rapids C. College Grand Rapids, MI

Associates Degree in Computer Applications, 1996

Helena High school Helena, MT

High school diploma in General Study, 1999

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