Customer Service Administrative Assistant
Resume:
Nicole Mercado
Pico Rivera, Ca. 90660
ady5gu@r.postjobfree.com
Job Objective
To secure a position with an organization in a challenging field where my experience and skills can be an asset while allowing me to use my past knowledge permitting me the opportunity to learn and master new skills
Skills and Objectives
Microsoft word and Excel
Reliable and prompt
Fax and copy machines
Resourceful problem solver
Personal computers
Able to learn quickly
Ten key adding machine
Able to multi-task
Cash registers
Get along well with others
Work Experience
●Answered and secured phone calls, provided appropriate and correct information when needed; directed incoming calls
●Assisted with inventory of incoming stock and distribution of stock to the appropriate area
●Maintained confidential records, databases, and a filing system of applications
●Conducted inventory of office supplies regularly and placing orders when low on supplies
●Sorted and distributed incoming mail; responsible for outgoing mail; stuffing envelopes, weighing of letters and packages and stamping postage and delivering mail to the post office
●Entry of customer orders and data into computer system
●Handled shipment of specialized mail and followed up to make sure the orders were shipped on their correct day
●Assisted in Accounts Payables and Receivables, ran reports for accounting department to assist in collections of past due accounts
●Assembled information for reports, created memos and correspondence
●Responsible for answering phone calls and directing them to their appropriate sales person on a switchboard of 20 phone lines
●Cashiered; made correct change for customer when needed; balancing of cash drawer at the end of my shift and making bank deposits when needed
●Confer with customers by telephone or in person in order to provide information about products
●Greeted and seated customers; providing quality service making sure their drinks and food were ordered and delivered quickly; totaled receipts at end of shift and calculated percentage of tips for bartender and busser
●As hostess guests were greeted, seated and introduced to server. As cashier I received payments from customers and servers for services rendered. As a server I made sure guests had an enjoyable evening
Work History
Hamburger Express
Cashier/Server
2020-Current
AJ’s BBQ, Los Angeles
Customer Service/Cashier
2009-2015
Gold Coast Ingredient, Los Angeles
Customer Service Rep
2004-2007
Burlington Coat Factory, Whittier
Customer Service Specialist
2003-2004
City of LA Community Development, Los Angeles
Support Worker
2002-2003
Ibiza Bar/Restaurant/Night Club, Whittier
Cocktail Waitress
2001-2002
Heger Realty Corporation, City of Commerce
Receptionist
1999-2002
Quake City Casuals, Los Angeles
Administrative Assistant
1998-1999
Olive Garden Restaurant, Whittier
Educational History
Hostess/Cashier/Server
1996-2001
Whittier Union High School
Whittier, CA
High School Diploma
1996
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