PROFILE

Disciplined, proactive, passionate, and

organized, constantly looking for

professional and personal growth.

Committed, honest, kind, and respectful.

Over time and experience, I have

acquired a vision of leadership,

helpfulness, and empathy.

Encouraged with constant learning and

teamwork. Traveling to gain more

knowledge from people and different

cultures is my passion.

PERSONAL INFO

PHONE

+57-319-*******

Email Address

ady5gd@r.postjobfree.com

LINKEDIN:

www.linkedin.com/in/cristian-mauricio-

zuleta-290813163

Location:

Bogotá, Colombia 111151

LANGUAGES

Spanish – Native

English – Advanced

REFERENCES

Joaquin Milano

NCS Colombia

Refrigerated department Team Leader

Phone +57-318*******

Vanesa Gomez

Immunotec

General Manager

Phone: +57-316*******

Jaidyth Caballero

Odontology assistant

Phone: +57-321*******

CRISTIAN MAURICIO ZULETA

FRANCO

WORK EXPIRIENCE

Refrigerated Operations Driver Manager

NCS Colombia (Unlimited CarrierI)

2021-2023

Manage a team of 10 to 12 drivers, including owner-operators and company drivers, building plans to keep the drivers doing money and profit for the Company. I worked closely with brokers and customers negotiating rates over phone calls and emails to get the best profit for the owners and the company, also had to schedule pickup and delivery appointments, plan routes for drivers, take care of road closures and the driving hours for each driver, additional had to keep tracking on the load and keep the broker and customer informed about the load to make sure that freight was successfully completed and taking special care of fulfilling any special customer requirement like temperature, weight, amount of pallets, and pieces. Organizational and problem-solving skills with the ability to establish good relations with brokers, customers, and drivers, prioritize workload in order to meet team and company goals using good business judgment, and lead and retain a designated fleet of drivers.

Customer Service representative

Contact Point 360

2019-2021

Offer appropriate assistance and solutions to the company’s customers and effetely respond to inquiries or concerns about the product. Solve complaints and requests from customers in regards with their electricity service through the phone line.

Bilingual Recruiter

Primary Staffing, INC.

2017-2019

Responsible of supporting the day-to-day operations of the branch including recruiting new applicants. Interviewing and placing candidates’ information in to the company system, and work assignments.

Customer Service representative.

Isagenix Colombia

2014-2016

Personalized assistance in front desk. Customer service by providing immediate answers to cases of the associates, related with business management, or failing that, by escalating the possible affairs to the correspondent departments. Responsible of the development of reports in regards with rank promoted associates for their own acknowledgment. Responsible of following the status of the orders that were requested by the associates, in order to further accomplish the effective delivery of them. STUDIES AND CERTIFICATES

In Progress – 2025

Computer Programming Certificate

BRIGHAM YOUNG UNIVERSITY (VIRTUAL)

2021

Pathway Connect Certificate (MAT-ING)

BRIGHAM YOUNG UNIVERSITY (VIRTUAL)

2014

Gastronomy professional technician

POLITECNICO INTERNACIONAL

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