P A T R I C I A

L A U R E N T

347-***-****

ady5fx@r.postjobfree.com

**** * ****,

Brooklyn, New York 11234

PROFESSIONAL SUMMARY

Skilled team player with strong background in busy environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. SKILLS

Database updates Schedule coordination

Dispatch coordination Work order management

Relay work order Problem-solving

Maintain records Able to manage and prioritize work and Multi-task with accuracy

Demonstrate excellent analytical and

problem solving abilities

Excellent oral and written

communication skills

EXPERIENCE

Reconciliation Clerk, Mvtransportation, Jan 2019 Current, Brooklyn, New York Investigated and resolved discrepancies during the account reconciliation process. Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries. Discretely handled confidential information, including guest records. Generated and shared daily, weekly, and monthly reports with management on pending accounting, and statements involving weekly aging reports and month-end closing reports.

Followed up with managers, and other employees to resolve open issues and discrepancies.

Achieved accounts receivable targets and contributed to company's profitability in securing revenues by verifying and posting accurate information. Processed daily invoices to keep accounting records current. Dispatcher, Mvtransportation, Oct 2017 Jan 2019, Brooklyn, New York Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information.

Reported driver performance issues or concerns to management for resolution. Conferred with the customer and team supervisors to address and resolve service needs.

Advised drivers about issues such as traffic problems, weather conditions and other hazards.

PL

Jul 2016

Sep 2012

Pharmacy Technician, Duane Reade /Walgreens, Jan 2006 Apr 2018, New York, New York

Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.

Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.

Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions. Developed strong relationships with valued customers to cultivate customer loyalty. Resolved customer issues and answered questions to deliver positive customer experience.

Registered all related sales on the assigned cash register; collected and handled cash.

Assisted customers and patients by offering information on goods and services. Made telephone calls to Physicians, customers, and patients. Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs.

Verified written and electronic orders to prevent errors maintain the optimal security for all pharmacy drugs.

Supported patients and clinical team members by preparing and delivering medications and supplies.

Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.

Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.

Answered questions from customers such as where to find desired products and explained the pharmacy's policies.

Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.

Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information. Volunteered for and tackled new assignments and tasks to ease staff member burden. EDUCATION

Bachelor of Science, Nursing

Mandl New York, NY

Associate of Science, Surgical Technician

Mandl New York, NY

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