Customer Service Team Manager
Resume:
Shirelle
Williams
*********@*****.***
Altamonte Springs, FL
32701
SKILLS
Agility
Stretching Expertise
Scheduling and Coordinating
Goal Setting
Teamwork and Collaboration
Team Building
Employee Coaching and Motivation
Technical Proficiency
Hiring and Training
Verbal and Written Communication
Training and Development
Team Leadership
Complex Problem Solving
Customer Service
Good Judgment
MS Office
Computer Skills
Professional and Courteous
Calm Under Pressure
Interpersonal Relations
EXPERIENCE
Team Manager
Orlando, Florida
AT&T/ May 1999 to Dec 2022
Directs and manages a team of Customer service or Business Service Representatives who are responsible for handling customer service requests includes new or additional services answering customer billing questions and service requests provisioning and maintenance, complaints, sales, adjustments, service order. May monitor and evaluate quality of Representatives calls. Oversees work activities to achieve the volume expected to meet operational goals.
EDUCATION AND TRAINING
Associate of Arts: Hospitality
Bryant And Stratton College
Sryacuse, NY
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