Customer Service Call Center
Resume:
Tiffani Mathis
Tallahassee, FL *****
******.*******@*****.***
Over 15 years experience providing excellent customer service in a variety of fields. Work Experience
Senior Assistant Customer Support
Gainwell Technologies LLC - Tallahassee, FL
November 2022 to June 2023
Assisted providers with information regarding their Medicaid claims under Florida Medicaid program call center setting.
IT Advisor
Kelly Services - Tallahassee, FL
July 2021 to December 2021
Assisted callers with billing and subscriptions issues related to Apple Pay and the iTunes store. Provided troubleshooting assistance to customers with IOS devices Choice Counseling Specialist
Automated Health Systems - Tallahassee, FL
September 2020 to February 2021
Assisted Florida Medicaid recipients with plan changes and enrollments. Wal-Mart Associate
Walmart - Tallahassee, FL
August 2018 to May 2019
Performed cashier duties as assigned
Customer Service Advocate
Conduent - Tallahassee, FL
November 2016 to February 2017
Assisted members with information regarding their health insurance coverage as requested in a call center setting.
Substitute Teacher
Leon County Schools - Tallahassee, FL
August 2013 to May 2015
Performed duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc. Also performed other related duties as directed by principal. Customer Service Specialist
Xerox - Tallahassee, FL
March 2014 to August 2014
Listened to and resolved customer complaints regarding services, products or personnel. Customer Service Escalation Specialist
Inktel Direct Corporation - Miami, FL
October 2012 to March 2014
Responsibilities
Conferred with customers by telephone to provide information, enter orders or cancel accounts and resolved customer complaints regarding services, products or personnel. Education
AS in Business Administration
Tallahassee Community College - Tallahassee, FL
2012 to 2014
BS in Criminal Justice
Florida A&M University - Tallahassee, FL
2003 to 2008
Skills
• Microsoft Outlook
• Data Entry
• Typing
• Phone Etiquette
• Order Entry
• Microsoft Powerpoint
• Clerical Experience
• Microsoft Word
• English
• Word Processing
• Communication Skills
• Microsoft Excel
• Customer Service
• iOS
• Microsoft Windows
• Technical Support
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