Customer Service Support Specialist

Adam Pollock

*** **** **, ***********, ******, **478, US 541-***-**** **************@*****.***

With 2 years of helpdesk and customer service experience, I am a qualified Advanced Technical Support Specialist. Responsible Network Technician with extensive conversion and cutover scheduling experience. When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Website and portal monitoring

Team Leadership

Remote access technology

Email management software

Troubleshooting

Customer service

2019 High School - Ridgeview High School: Redmond, OR - Redmond, OR 6/22 to Present Fulfillment - Petco - Eugene, OR

Collaborated with customers to pack items based on their specific desires and needs. Was in charge of organizing, palletizing, and transporting completed packages. 9/20 to 4/22 Technical Support Specialist - IBEX Global - Bend, Oregon Documented and updated case notes for each customer and work order. Worked with the support team to help clients with urgent technical issues and come up with effective solutions. Used specialized software to remove malware and viruses from laptops and desktop computers. 5/18 to 8/20 Food Service Specialist - Taco Bell - Bend, Oregon Assisted wait staff and other members of the team in completing tasks. Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving. Professional Summary

Skills

Education

Work History