Fraser Muir

***** ****** ********

Richmond, BC V7A 3Y7

778-***-****

ady5dn@r.postjobfree.com

EMPLOYMENT EXPERIENCE:

Senior, Administration Clerk

MTSS Canada, Richmond, BC May 2020 – July 2023

• Prepared monthly invoices for both domestic and US clients.

• Maintained database of domestic and international clients and contacts.

• Maintained monthly record of domestic and international business expenses.

• Tracked and paid monthly office expenses.

Client Services Representative

Wilson International, Richmond, BC August 2017 – May 2020

• Served national promotional products clients with information regarding their purchases.

• Established relationships with sales personnel to assist in delivering product in a timely fashion.

• Maintained database of all clients and prospects.

• Maintained showroom of products available to order and purchase. Customer Service Manager

Bonica Precision Ltd., Richmond, BC September 2014 – August 2017

• Oversaw customer service personnel to ensure company’s expectations were satisfied.

• Established relationships with national sales representatives in the promotional products industry.

• Established relationship with Production Manager to ensure that clients’ orders were on time.

• On-going customer service personnel feedback on relations with our customers and any issues that may have arisen that would require my intervention. Telephone Agent / Trainer

Service Canada, Vancouver, BC September 2010 – August 2014

• Assisted Employment Insurance claimants with their accounts.

• Explained federal legislation regarding the EI Act.

• Handled over 75 calls per day.

• Trained new agents on the legislation and telephone etiquette.

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EDUCATION:

Kwantlen Polytechnic University, Richmond, BC campus - Bachelor of Arts History major, 4th year

McGill University, Montréal QC

BA degree in Political Science

LANGUAGES: English/French

VOLUNTEER:

Usher – Gateway Theatre, Richmond