Customer Service Delivery Driver

Rafael Orosco

**** ** **** ** ***** Prairie, TX *5051 972-***-****

PROFESSIONAL SUMMARY

Bilingual self-starter with customer service background. Skilled in developing relationships and providing exceptional individualized service. Reliable and hardworking employee who is committed to getting each job done as quickly, efficiently, accurately, and safely as possible. 15 years of experience including mid-level management.

SKILLS

RESTAURANT MANAGER, TEAM BUILDER, RETAIL SALES, CUSTOMER INQUIRIES, TEAM LEAD, QUALITY ASSURANCE

CORE COMPETENCIES

CUSTOMER SERVICE, DELIVERY DRIVER, DOCUMENATION, TRAINING, SHIPPING/RECEIVING

WORK HISTORY

Delivery Driver, Gama Food Distributor

Arlington, TX 05/2022 to May 2023

Pull orders daily

Inspect vehicles daily report any issues to management

Rotate products by date

Note weights for all items pulled

Weekly inventory count

Secure shipments when delivering with tie downs

Establish & maintain great relationship with customers

Assist in picking up orders at different locations

Maintain work area clean

Restaurant Manager, La Perla Restaurant

Irving, TX 09/2014 to 04/2022

Place orders for delivery or pickup at stores

Employee training to implement company policies

Pickup merchandise in company van daily

Daily inventory count to reduce spending

Cashier- make sure money amounts are always accounted

Handle customer complaints or issues provided solutions

Schedule maintenance repairs

Purchase equipment (register, refrigerators, ovens, sinks, etc)

Answer phone calls take orders

Keep track & organize all paperwork

Warehouse Lead, Royal Adhesives & Sealants

Mansfield, TX — 06/2013-08/2014

Deliver small orders to local customers. Pickup small packages when necessary

Assist with inventory count in all areas

Pull daily orders, stage orders for pickup

Shipped orders using scanner, UPS system

Speak with customers regarding orders for pickups or issues with invoices

Stock all inbound raw materials and packaging materials as well

Communicate any issues with equipment such as pump lines, hoses, dock doors, vehicles, or tools to Managers.

Order Raw Materials based on inventory stock for production department

Confirm that all BOL/packing slip information matches

Assign team to maintain areas clean (floor, equipment, production lines, tools, racks)

Warehouse Clerk Cain Food Industries

Dallas, TX 5/2007 to 05/2013

Answer phone call to address customer inquiries, document requests, solving problems, and providing product information

Receive incoming shipments, ensure accuracy, inspect for damages, report issues to management

Produce and balance monthly reports of raw materials/packaging materials

Gather raw material sample for lab to perform tests

Updated information for Specification/MSDS sheets

Occasionally helped pull small orders for will calls

Part of the Quality Assurance team to ensure labels were current, samples were rotated, report any issues in warehouse to be corrected prior to inspections

Provide documentation per customer requests (C of A, replace damaged BOL, updated certificates, Kosher certificate for Halal items, SDS, lab test forms.

EDUCATION

High School Diploma: 1997-2001

Nimitz High School-Irving, TX

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