Customer Service High School

Summary

Skills

Education and Training

Experience

MICHELLE JACKSON

C: 330-***-**** ****************@*****.***

Extremely personable creative professional with extensive project experience from concept to completion. Talents include administration, customer service and technical ability. Able to provide exceptional administrative support to all levels of an organization.Outstanding communication skills; continuously project a highly polished professional image. A team player involved in any capacity required by the organization. Adapts quickly to new and evolving environments.

Cash Management

Client Relationship Building

Creative Problem Solving

Communication

Customer Satisfaction

Data Analysis

Highly Detail Oriented

Marketing

Microsoft Office (Excel, Word,

Outlook)

Multi-Task Management

Personable & Professional

Project Organization

Quickbooks

Quick Learner

Shipping (Domestic and

International)

Statement Billings

Team Player

Typing (60+ WPM)

High School Diploma

Barberton High School Barberton, OH, USA

High School Diploma, Dental Assisting

Akron Dental Institute Akron, OH, USA

Customer Service/Marketing Nov 2012 to May 2018

Rohrer Corporation Wadsworth, OH

Handled the internal and external communication flow for the corporate office of a multi-site $125M industry leading provider of carded packaging. Effectively handled a 16-line phone system. Able to efficiently answer multiple requests from internal and external customers, including colleagues, vendors and customers. Extensive knowledge of departments, offices and employees within the organization. Managed administrative and clerical procedures and systems such as word processing, managing files or records, designing forms and other office procedures.

Successfully streamlined office processes to increase efficiency and improve service.

Tracked financial data and accurately processed customer payments. Knowledge of principles and processes for providing customer and personal services.

Prepared documentations for various shipping reports and schedules. Prepared labor analysis reports.

Managed all petty cash.

Transmitted information and documents to customers Collected, sorted, distributed, and prepared mail, memos, and courier deliveries. Ordered, inventoried, organized and delivered all office supplies. Smart consumer and excellent negotiator.

Shipped all UPS materials and samples out to customers. Effectively controlled the release of proprietary and confidential information for general client lists.

Planned and executed several projects.

Monitored multiple databases to keep track of all company inventory. Completed all company vehicle insurance and registrations. Filed and maintained vehicle records.

Recruiting Specialist Aug 2008 to Sep 2009

Stanley Staffing Agency Akron, OH

Sought to understand customer needs and deliver viable solutions, excellent public and employee-relations.

Responsible for accurate pre-screening and interviewing with an emphasis on matching candidate qualifications with specific positions. Provided high level of customer service to candidates and clients. Communicated excellently with hiring managers to obtain positions criteria for effective staffing.

Orthodontic coordinator Jan 2005 to Jan 2008

Sears Family Dental Associates Akron, OH

Interfaced with patients to assess immediate needs and schedule appointments. Collected financial and insurance data to ensure full and proper payment. Accurately organized and maintained filing system for managing patient information

Prepared confidential files for dentists and hygienists. Repeatedly recognized for calmly and efficiently executing multiple, competing tasks within dynamic, service-focused environment. Provided full administrative support for family dental practice having four dentists and a large patient pool.

Contact this candidate