Team Member Customer Service

SHAWN MAYER

*** ******* **. ****** ****, TX ***** C: 409-***-**** *****.*.*****.***@*****.***

Entrepreneurial, competitive, seasoned professional, seeks a mutually beneficial opportunity offering growth potential and incentives, coupled with an attractive total target compensation. Prefer WFH/REMOTE opportunities, but will consider on-site for the right company.

CORE COMPETENCIES

• Results driven

• Creative problem solver

• Microsoft Office proficient

• Client-focused

• Computer proficient

• Intuitive

• Excellent communication skills

• Contract negotiation

• Skill development and training

• Detail oriented

• Data analysis

• CRM database management

• Proofreading and correction

RECENT EXPERIENCE

Project Coordinator 03/2017-Present

My Painter, Bridge City, TX (same company as Lansdale Custom Color)

Lansdale Custom Color, Oklahoma City, OK

Strategized placement of personnel resources to minimize OPEX.

Maintained open and fluid communication with customers and team members.

Authored correspondence to both vendors and customers.

Interfaced with vendors to maximize pricing considerations and service expectations.

Drove high quality output from personnel resources.

Agent Team Member – Agent – Licensed Property and Casualty Producer 07/2015 to 03/2017

Jim Hoffhines’ State Farm Insurance Oklahoma City, OK

Consultative selling to customer needs.

Reacquisition of defecting customers.

New business development.

Critical thinking and crisis management skills.

Independently developed skillset to write new business for the agency that had previously been sent to other agents.

Self-driven skills development and training through the use of online programs and classes.

Records and policy management.

Handled cash and credit card payments.

Customer Service - Claims 01/20/2014 to 06/2015

Farmers Insurance Oklahoma City, OK

Responsible for initial claims handling.

Adjuster license in all 50 states.

Critical thinking and crisis management skills.

Middle Market Account Manager 05/2007 to 02/2013

Dell, Inc. Oklahoma City, OK

Communicated primarily with corporate level executives - CEO’s, CFO’s and CIO’s and IT professionals. Conducted analysis of customer needs resulting in solution development.

Maintained proprietary and confidential information for client lists >500 accounts.

Prepared bids/proposals and inventory statements.

Monitored multiple databases to track customer data specific to sales cycles, purchase history, credit analysis and company developments.

Experience with CRM and ERP database applications.

Successful 100% work from home employee for > 2 years.

Rep of the Quarter for Q4 2009; division of 180 representatives for Q409.

EDUCATION

Renewable Energy Technology/ Construction / Business

Oklahoma State University - OKC

Oklahoma City, OK

103 completed hours

3.357 GPA

Putnam City West High School – OKC

PROFESSIONAL AFFILIATIONS AND LICENSES

Description Issued Identifying Number

OSHA 30 Hour Certification 05/08/13 #25-600******

OSHA 10 Hour Certification 10/15/12 #26-701******

OID – P&C License 02/09/2016 #100183037

AAISP - American Association of Inside Sales Professionals

Professional references available upon request.

Contact this candidate