Customer Service Associate

Gretchen Lindsley

Customer Service Associate

************@*****.*** • 763-***-****

Gretchen Vice (Linkedin) • Maple Grove, MN,

Highly-Accomplished Customer Service Associate with 15+ years of extensive experience in providing exceptional customer service and maintaining high customer satisfaction and retention levels. Adept at empathetically and attentively serving customers. Collaborative professional, capable of building lasting relationships with clients, superiors, and colleagues. Well-versed in workflow management, process optimization, record keeping, technical help, service agreement administration, customer feedback, cases, and report preparation. Skilled in operating within fast-paced and demanding work settings. Proficient in computer systems, including experience with a new ERP system, SAP.

Areas of Expertise

Customer Service

Workflow Management

Customer Relationship Management

Record-keeping & Documentation

Standard Operating Procedures

Office Support

Telephone Etiquette

Regulatory Compliance

Training & Coaching

Professional Experience

Home Depot, Maple Grove, MN

Customer Service Associate 2021 – 2022

Steris/Cantel/Medivators/Minntech/Renal Systems 1989 – 2021

Assist customers in resolving electronic content access issues in accordance with security standards. Leverage effective organizational, planning, and multitasking skills to facilitate efficient document flow. Direct documentation and job requests in accordance with company protocols. Streamline operational activities to ensure adherence to records policies and document management regulations. Regulate transmittal logs for permanent records. Acquire extensive knowledge of new ERP system, SAP, and provided training assistance to staff members.

●Spearheaded end-to-end process of change orders, completing 10 or more per week.

Professional Training & Certifications

• Confronting Workplace Conflict

• Dealing with Difficult People

• Developing Emotional Intelligence

• Microsoft Excel Basic

• Excel – Beyond the Basic

• How to communicate with Tact and Professionalism

• Managing Multiple Priorities, Projects and Deadlines

• Stress Management

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