Customer Service Representative
Resume:
Nitchi Clark
Waxahachie, TX *****
***********@*****.***
Precise, detail-oriented Administration Assistant with sound judgment and decision-making skills. Experienced in A/P processes and managing vendor relations.Looking for growth and structure while excelling in acquired position.
Highlights
General ledger accounting aptitude Expert in customer relations Complex problem solving Effective time management
Strong communication skills Excellent managerial techniques Work Experience
Customer Service Representative
G1 Transportation - Waxahachie, TX
October 2017 to Present
• Receive and place telephone calls and help maintain solid relationships with customers by answering questions and concerns with speed and professionalism.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchange
• Receive and answer emergency and non-emergency calls.
• Record all the calls.
• Proactively address problems and suggest solutions.
• Receive and dispatch orders.
• Oversee the route of field units and track delivery status of products. Administration Assistant to Regional Director of Dining Chronology
January 2012 to October 2017
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders. Production Food Service Liaison
Valley Services - Dallas, TX
June 2010 to October 2012
Contracted Driver
Moving Along - Dallas, TX
January 2015
Non-emergency medical transportation type of transportation given to those who need medical support but are not urgently
Education
Associate of Science in Criminal Justice
Grand Rapids Community College - Grand Rapids, MI
2004
Skills
• Class A (1 year)
• Bank Reconciliation
• General Ledger Accounting
• Account Reconciliation
• General Ledger Reconciliation
• Journal Entries
• Financial Report Writing
• Accounting
• Accounts Receivable
• Payroll
Assessments
Customer service fit — Proficient
October 2019
Assesses personality traits that result in high-quality customer service. Full results: Proficient
Work style: Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Completed
July 2021
Interpreting instructions or signs and solving problems Full results: Completed
Early childhood development — Completed
October 2019
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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