Customer Service Representative
Resume:
JESSICA THOMAS
*****************@*****.***
OBJECTIVE
Highly motivated and customer-focused individual seeking a Customer Service Representative position to utilize exceptional communication and problem-solving skills to deliver outstanding service and contribute to the company's success.
INTRODUCTION
Enthusiastic and friendly customer service professional with 8 years of experience in handling customer inquiries, resolving issues, and providing exceptional support. Proven track record of maintaining high customer satisfaction levels and meeting performance targets. Adept at multitasking and collaborating with cross-functional teams to achieve positive outcomes.
EXPERIENCE
WALMART – CUSTOMER SERVICE REP
04/2018 – 08/2020
Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information on products, services, and company policies.
Resolve customer complaints and issues promptly, aiming for first-call resolution and ensuring complete customer satisfaction.
Collaborate with the sales team to process orders and track shipments, ensuring on-time delivery and addressing any order-related concerns.
ST ROMAIN OIL - MANAGER
08/2020 - PRESENT
Train and develop a team of [X] employees, fostering a positive work environment and promoting employee engagement.
Conduct performance evaluations and provide constructive feedback to improve staff performance and productivity.
Ensure compliance with company policies, procedures, and safety standards.
EDUCATION
BLOCK HIGH SCHOOL
May 2002
VOLUNTEER EXPERIENCE OR LEADERSHIP
Volunteer Basketball Coach for At Risk Youth
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