JESSICA THOMAS

ady57d@r.postjobfree.com

318-***-****

OBJECTIVE

Highly motivated and customer-focused individual seeking a Customer Service Representative position to utilize exceptional communication and problem-solving skills to deliver outstanding service and contribute to the company's success.

INTRODUCTION

Enthusiastic and friendly customer service professional with 8 years of experience in handling customer inquiries, resolving issues, and providing exceptional support. Proven track record of maintaining high customer satisfaction levels and meeting performance targets. Adept at multitasking and collaborating with cross-functional teams to achieve positive outcomes.

EXPERIENCE

WALMART – CUSTOMER SERVICE REP

04/2018 – 08/2020

Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information on products, services, and company policies.

Resolve customer complaints and issues promptly, aiming for first-call resolution and ensuring complete customer satisfaction.

Collaborate with the sales team to process orders and track shipments, ensuring on-time delivery and addressing any order-related concerns.

ST ROMAIN OIL - MANAGER

08/2020 - PRESENT

Train and develop a team of [X] employees, fostering a positive work environment and promoting employee engagement.

Conduct performance evaluations and provide constructive feedback to improve staff performance and productivity.

Ensure compliance with company policies, procedures, and safety standards.

EDUCATION

BLOCK HIGH SCHOOL

May 2002

VOLUNTEER EXPERIENCE OR LEADERSHIP

Volunteer Basketball Coach for At Risk Youth