Customer Service Production Associate

Paul Gorvin

Versatile professional with varied experience

Profile

Very motivated and perceptive individual with 5+ years’ experience working in various sectors and experience in other very diverse sectors. Detail focused and well organised with the ability to work to tight deadlines and able to work under pressure. Seeking long term employment in an organisation where I can display my knowledge, experience and skills as well as further enhance my skills.

Key Skills

Customer Service: great customer interaction happy working with customers face-to-face and on the phone

Problem Solving: solving customer’s issues whilst working at the bank and had to work out why Tesla vehicles were not working and solve those problems

Communication: Excellent verbal and written communication also great listening skills

Teamwork: able to work in a team but also able to self-motivate to work independently

Administration & IT: IT Literate in Apple, Logic Pro X, Microsoft Office

Employment History

Jun – Sept 2021 Contractor Tesla

Production Associate

Module repair

Dec 19 – Feb 2021 Armed Security Work Allied Security

Homeless shelter, Reno; Fedex; Premieres such as Star Wars.

Jan 2008 – 2021 Musician/Actor Sag/Aftra Self-employed

(Sons of anarchy season 5)

Resume available on request

Oct 2017 – Feb 2018 Contractor Tesla

Production Associate

Battery Bonding

Aug 2017 – Oct 2017 Warehouse Associate Amazon

Apr 2017 – Aug 2017 Sales Assistant Guitar Centre

Guitar and drum sales, duties included operations, green screen, and customer service.

Jan 2007 – Jan 2008 Sales/ Underwriter/ Customer Service Norwich Union

Experienced underwriter for Norwich Union under the Barclays brand, specialising in high value property insurance. Heavy inbound and outbound sales & customer service calls. Liaise with the client and underwrite a home and personal property. Handled surveys or wealth checks and adjust premium and cover as instructed from the surveying third party.

March 2005 – Sept 2007 Sales Advisor Office Management HSBC Bank

Sales, customer service, cross-sales specifically promoting the banks key products. Responsible for new accounts, loan and mortgage sales, and complaint management. Consistently achieved goal and established sales record.

Feb 2003 Drummer BRIT Awards

Drummer for Avril Lavigne.

Oct 2002 – Apr 2004 Bank Clerk Lloyds Bank

Account management and customer service.

Mar 2001 – Oct 2002 Bar Staff Sunningdale Golf Club

Exclusive Golf Club in UK.

Dec 2000 – Aug 2001 IT Consultant I.C. E Solutions, Ripley

Joined startup company and helped them establish a database of consultants. Responsible for managing recruitment for Oracle consultants and matching the appropriate candidate with the relevant opportunity.

Aug 2000 – Dec 2000 Sales Consultant Mann and Co. Estate Agent

Established a new client base by developing a potential buyer’s record. Responsibilities also included sales, customer service, property valuation, and property evaluation.

1998 – 2003 Security Citywide and Assist Security

Security at major events such as Lords Cricket and Henley Rowing Regatta UK. Door Supervisor for pubs and clubs.

Qualifications & Training

Professional Development

PSO training 2013

CA Card Guard May 2012

Alcohol Awareness Card 2017

Sheriff Card 2017

Health Card 2017

Armed Security Card 2019

Educational Qualifications

BA (Hons) in Contemporary Popular Music

Middlesex University UK 2001-2003

Modules: Technical And Stylistic Development, Composition and Arrangement, Live Performance Analysis, Recording Popular Music, Research Methods, Practical Musicianship, Creative Improvisation, Music Law and Contracts, Solo Performance, Cultural Perspectives and Specialized Project.

2000 Graduate

Shawn Michael’s Wrestling Academy, San Antonio TX

A Levels: Music-Technology, Media Studies, Theatre studies

Hurtwood House, Dorking, Surrey UK 1996-1998

10 GCSEs including English and Maths

Epsom College, Surrey 1993-1996

Interests and Achievements

Interests: I take complete enjoyment and inspiration from theatre, cinema and films. My artistic flair means that I take it upon myself to find things to creatively challenge myself. I enjoy swimming, golf, travelling and learning new skills in my spare time. I also play five instruments and composing original songs and soundtracks.

References: If selected, details of excellent referees can be provided at interview.

Address: Woking, Surrey

Email: **********@*****.***

Phone: 074********

Contact this candidate