Customer Service Representative
Resume:
Mary Grace T. Palis
Address: **-* ****** **. **** Cit
Contact No: 099********
E-mail Address: **************@*****.***
OBJECTIVE:
Well-experienced in the hospitality industry with 3 years as Food and Beverage Staff in the hotel establishment and 2 years as a Customer Service Representative. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
PERSONAL DATA:
Ag: 27
Civil Statu: Single
Religio: Roman Catholic
Heigh: 5’1
Personal Profile:
• Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction.
• I am highly organized and dedicated individual.
• I am a mature, positive and hard working individual, who always strive to achieve the highest standard possible at any given task.
• I am an energetic, I am eager to learn.
• I am reliable, trustworthy, hardworking and eager to learn and have a genuine interest in PR.
• Self-motivated and capable of working under pressure. EDUCATIONAL ATTAINMENT:
College : Asian College Of Technology International Foundation Bachelor of Science in Hospitality Management
Year Graduated: 2015-2016
Secondary : Abellana National School
Year Graduated: 2011-2012
Elementary : Labangon Bliss Elementary
Year Graduated: 2007-2008
WORK PROFILE
• Food and Beverage Staff Cuarto Hotel Cebu City from September 2016 to present o Maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met.
o Presenting menus, answering questions and offering suggestions. o Guide patrons through the restaurant offerings and eventually take down their chosen orders. o Responsible for bringing orders from the kitchen to customers. o Ensure that the restaurant maintains proper standards of cleanliness and sanitation. o Ensure that patrons receive their bills in a timely manner and that all orders are properly listed and priced.
o Responsible for resolving any discrepancies in billing. o
CHARACTER REFERENCES:
Mr. Jovenro Barcinilla
F & B Supervisor
Cuarto Hotel Cebu
Mr. Rochel Lym Mendoza
F & B Supervisor
Cuarto Hotel Cebu
Mr. John Kenneth M. Carba
Front Office Supervisor
Cuarto Hotel Cebu
I hereby certify that the information herein is true and correct and I am presently available in the services for which this personal information sheet is submitted.
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